Product Delivery Specialist

Acv-Auctions; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare plans

Short/Long Disability & Life Insurance

Paid time off

401(k) retirement plan

Job summary

ACV Auctions seeks a Product Delivery Specialist to manage VIPER deployments at auto dealer sites. You will lead on-site installations, configure DMS/CRM integrations, and drive adoption with service and sales managers during the first 30 days.

You will travel extensively, coordinate with dealership leadership, and train staff. The role emphasizes problem solving, customer success, and tight collaboration with Product and Engineering.

Qualifications

• 3–7 years in field implementation, onboarding, or solutions engineering in automotive tech.
• Experience working with dealer senior management and CRM environments.
• Able to travel ~75% of the time and coordinate at dealer sites.
• Comfortable guiding installations and coordinating install technicians.
• Strong problem solving without a fixed playbook.

Responsibilities

• Own each VIPER deployment as on-site advisor to dealership leadership.
• Design a customized deployment and configuration plan per dealership.
• Review pre-install assessments for dealership readiness.
• Direct on-site hardware installation and assist technicians as needed.
• Configure software settings and dealer integrations (DMS/CRM).
• Diagnose field issues; escalate only code-level items to Engineering.
• Make go/no-go decisions on launch readiness and handover.
• Address escalations and remediation within defined parameters.
• Advise leadership on operational changes to maximize adoption.
• Provide on-site training within the first week and retrain as needed.
• Support remote diagnostics during the 30-day adoption window.
• Collaborate with Product/Engineering to report bugs and gaps.
• Contribute to installation standards and SOPs for scaling.

Skills

Field deployment

Customer relationship management

Automotive tech knowledge

Travel readiness

Problem solving

Tools

DMS

IMS

CRM

Job description

Posted Wednesday, August 19, 2026 at 5:00 AM

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

About the Role

ACV VIPER is an AI powered hardware platform that helps automotive dealerships acquire more vehicles and grow service lane revenue. ACV is looking for a dynamic individual to ensure our the platform is installed and optimally configured so customers realize immediate value on deployment.

As a Product Delivery Specialist, you will oversee hardware installations in dealership environments, launch the customer on the software platform and configure integrations with dealer management systems and CRMs. As the customer’s key relationship from on-site launch, you will understand the operational dynamics of the dealership and drive adoption with service drive managers and sales managers during the critical first 30 days. As an automotive expert, you will support change management needed for customer’s to get maximum value from their ACV powered solution.

VIPER is a new product launch for ACV. We are seeking creative, resourceful people who are comfortable with ambiguity and dedicated to customer success.

What You\'ll Do

• Own each customer\'s end-to-end VIPER deployment as ACV\'s on-site advisor to dealership ownership and senior management.
• Independently assess each dealership\'s operations and design a customized deployment and configuration plan.
• Review and approve pre-install assessments to confirm dealership readiness.
• Direct and oversee on-site hardware installation; assist installation technicians to perform limited hands-on installation on occasion.
• Configure customer-specific software settings and select integration approaches for dealer DMS, service platforms, and similar software.
• Diagnose and resolve technical and integration issues in the field, escalating only code-level matters to Engineering.
• Waive or deviate from standard procedures without prior approval where warranted.
• Make the final go/no-go decision on launch readiness and customer handover.
• Resolve customer escalations, complaints, and disputes on site; commit ACV to reasonable remediation within defined parameters.
• Advise dealership leadership on operational changes to maximize adoption and formulate customer-specific adoption strategies.
• Provide on-site training to dealership staff within the first week; retrain existing customers as needed.
• Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window.
• Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps.
• Contribute to installation standards, checklists, and SOPs as the VIPER program scales.

What We\'re Looking For

• 3–7 years in field implementation, technical onboarding, or solutions engineering, ideally in automotive technologies
• Occasional physical activity, including lifting up to 50 pounds, may be required on an incidental basis in the course of overseeing installations.
• Direct experience with automotive dealer-facing software systems (such as DMS, IMS, CRM, inspection )
• Experience working with dealer senior management and in customer relationship management roles
• Comfortable working in an automotive dealership environment directing and coordinating install technicians
• Wired to solve problems without a detailed playbook
• Comfortable with traveling approximately 75% of the time (typically 3 weeks per month. This is a core requirement of the role, not an occasional ask
• Excited about innovation and new technologies

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

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No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant\'s relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.