On-Site Union Guest Services Agent

Rebel Hotel Company; Woodbridge Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Union wages and benefits

Medical, dental, and vision insurance

401(k) and/or retirement benefits

Paid time off and holidays

Career advancement opportunities

Employee hotel discounts and travel

Job summary

Guest Services Agent at Delta Hotels Woodbridge Iselin, NJ, reports to the Manager, Front Office and works on-site in a union environment. You will greet guests, manage check-in/check-out, handle guest inquiries, and process payments.

This full-time, non-exempt role requires a high school diploma and strong communication, multitasking, and cash-handling skills. It supports front desk operations and coordination with hotel departments to ensure a seamless guest experience.

Qualifications

• Requires high school diploma or GED.
• Experience in hotel or guest services preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and cash-handling skills.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Greet Guests and provide professional, friendly service throughout their stay.
• Perform check-in and check-out procedures accurately and efficiently.
• Respond to Guest questions, requests, and concerns promptly and professionally.
• Process payments, room charges, and Guest accounts in accordance with hotel procedures.
• Maintain accurate Guest information and Front Office records.
• Communicate Guest needs and requests to the appropriate hotel departments.
• Maintain knowledge of hotel services, amenities, dining, and local attractions.
• Maintain a clean, organized Front Desk and lobby area.
• Follow all hotel, brand, company, safety, security, and applicable union procedures.
• Maintain confidentiality of Guest information and hotel records.

Skills

Communication skills

Customer service

Multitasking

Cash handling

Flexible schedules

Education

High School Diploma or GED

Job description

Guest Services Agent at Delta Hotels Woodbridge Iselin, NJ, reports to the Manager, Front Office and works on-site in a union environment. You will greet guests, manage check-in/check-out, handle guest inquiries, and process payments.

This full-time, non-exempt role requires a high school diploma and strong communication, multitasking, and cash-handling skills. It supports front desk operations and coordination with hotel departments to ensure a seamless guest experience.