Guest Services Agent

Rebel Hotel Company; Woodbridge Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Union wages and benefits

Medical, dental, and vision insurance

401(k) and/or retirement benefits

Paid time off and holidays

Career advancement opportunities

Employee hotel discounts and travel

Job summary

Guest Services Agent at Delta Hotels Woodbridge Iselin, NJ, reports to the Manager, Front Office and works on-site in a union environment. You will greet guests, manage check-in/check-out, handle guest inquiries, and process payments.

This full-time, non-exempt role requires a high school diploma and strong communication, multitasking, and cash-handling skills. It supports front desk operations and coordination with hotel departments to ensure a seamless guest experience.

Qualifications

• Requires high school diploma or GED.
• Experience in hotel or guest services preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and cash-handling skills.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Greet Guests and provide professional, friendly service throughout their stay.
• Perform check-in and check-out procedures accurately and efficiently.
• Respond to Guest questions, requests, and concerns promptly and professionally.
• Process payments, room charges, and Guest accounts in accordance with hotel procedures.
• Maintain accurate Guest information and Front Office records.
• Communicate Guest needs and requests to the appropriate hotel departments.
• Maintain knowledge of hotel services, amenities, dining, and local attractions.
• Maintain a clean, organized Front Desk and lobby area.
• Follow all hotel, brand, company, safety, security, and applicable union procedures.
• Maintain confidentiality of Guest information and hotel records.

Skills

Communication skills

Customer service

Multitasking

Cash handling

Flexible schedules

Education

High School Diploma or GED

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Guest Services Agent

Location: Delta Hotels Woodbridge Iselin, NJ

Reports To: Manager, Front Office

FLSA Status: Non-Exempt

Work Type: On-Site, In-Person Position

Employment Type: Full-Time; Union Position

Company: Rebel Hotel Company

Position Summary: The Guest Services Agent provides friendly, efficient service throughout the Guest stay, including check-in, check-out, guest requests, billing, and other Front Office functions. The Agent works closely with hotel departments to ensure a seamless Guest experience while maintaining hotel, brand, company, and union standards. This is a union position.

Key Responsibilities

• Greet Guests and provide professional, friendly service throughout their stay.
• Perform check-in and check-out procedures accurately and efficiently.
• Respond to Guest questions, requests, and concerns promptly and professionally.
• Process payments, room charges, and Guest accounts in accordance with hotel procedures.
• Maintain accurate Guest information and Front Office records.
• Communicate Guest needs and requests to the appropriate hotel departments.
• Maintain knowledge of hotel services, amenities, dining, and local attractions.
• Maintain a clean, organized, and professional Front Desk and lobby area.
• Follow all hotel, brand, company, safety, security, and applicable union procedures.
• Maintain confidentiality of Guest information and hotel records.

Required Skills, Experience and Knowledge

• High School Diploma or GED.
• Previous hotel or Guest Services experience preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and cash-handling skills.
• Ability to work flexible schedules, including weekends and holidays.

What We Offer

• Union wages and benefits in accordance with the applicable collective bargaining agreement
• Medical, dental, and vision insurance, as applicable
• 401(k) and/or retirement benefits, as applicable
• Paid time off and holidays, as applicable
• Career advancement opportunities within a rapidly growing company
• Employee hotel discounts and travel benefits, where applicable

Salary Range: $20.25 per hour

At Rebel Hotel Company, we don’t manage hotels the old way—we challenge the status quo. If you’re ready to lead with vision, act with ownership, and make your mark in the hospitality world, we want to meet you.

Full-Time/Part-Time Full-Time

Salary Range $20.25 per hour

Exempt/Non-Exempt Non-Exempt

This position is currently accepting applications.