On-Site Transportation CSR | Contract to Hire | 6a-3p

Integr8staff, LLC; Los Angeles (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Integr8staff, LLC seeks a Transportation Customer Service Representative to lead daily duties within the Transportation Department, ensuring efficient operations and superior customer experience. The role centers on order intake, tracking, and proactive client communication to maintain service levels.

Based in Wilmington, CA, this on-site position requires 2+ years in drayage/logistics, proficiency with PortPro TMS and Excel trackers, and bilingual English/Spanish abilities.

Qualifications

• High school diploma or GED required.
• Experience in drayage, supply chain management, and logistics operations.
• 2+ years’ experience with port terminal websites for track & trace.

Responsibilities

• Monitor inbound emails for delivery orders.
• Confirm order receipt with the customer.
• Enter orders accurately into PortPro TMS.
• Log shipments into the customer-specific Excel tracker stored in OneDrive.
• Track container and booking availability daily.
• Monitor and clear terminal holds (freight, customs, line).
• Confirm and update DrayFleet with all appointment details (port and delivery).
• Monitor pre-pulled containers at yard and coordinate final deliveries.
• Oversee and provide daily shipment statuses on a customer base of 5-6 accounts.
• Maintain a 25-minute acknowledgment SLA for customer emails.
• Prioritize timely and professional communication with all client stakeholders.
• Send AM and PM daily tracking reports per account SLA.
• Scheduling alignment based on capacity
• Confirming pre-dispatch plans
• Obtain Dispatch sign-off prior to committing appointments to customer.
• Actively monitor Demurrage Last Free Day (LFD).
• Escalate any delays that may cause charge.
• Provide proactive updates on terminal holds, delivery scheduling, shipment exceptions or delays.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Tools

PortPro TMS

Excel Tracker

DrayDog

Terminal site system

Job description

Integr8staff, LLC seeks a Transportation Customer Service Representative to lead daily duties within the Transportation Department, ensuring efficient operations and superior customer experience. The role centers on order intake, tracking, and proactive client communication to maintain service levels.

Based in Wilmington, CA, this on-site position requires 2+ years in drayage/logistics, proficiency with PortPro TMS and Excel trackers, and bilingual English/Spanish abilities.