Service Specialist - Dispatcher

Ultimate Staffing; San Bernardino (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

On-site role

Job summary

Ultimate Staffing Services is actively seeking a dedicated Service Specialist - Dispatcher to join their California client team. This 100% onsite role coordinates and manages daily transportation operations, ensuring smooth workflow for drivers and customers.

Responsibilities include serving as the primary contact, coordinating schedules, monitoring fleet utilization, and ensuring compliance with policies, while delivering outstanding customer service in a fast-paced environment.

Qualifications

• High School diploma required.
• Experience in transportation, logistics, dispatching, staffing, or operations coordination preferred.
• Strong organizational skills and multitasking ability.
• Proficiency in Excel/Outlook and CRM is a plus.

Responsibilities

• Serve as primary contact for drivers and customers, coordinating schedules and resolving issues.
• Support dispatch by coordinating drivers, loads, schedules, and time-off requests.
• Monitor fleet utilization and track driver attendance for coverage.
• Communicate effectively with drivers and deliver excellent customer service.
• Ensure policy compliance and maintain necessary documentation.
• Enter data accurately and resolve operational problems as they arise.
• Collaborate with recruiting, payroll, and operations for seamless operations.

Skills

Logistics Coordination

Dispatching

Transportation Ops

Route Planning

Driver Scheduling

Customer Service

Multitasking

Time Management

Education

High School diploma

Tools

Microsoft Excel

Microsoft Outlook

CRM Systems

Transportation Management Systems (TMS)

Job description

Ultimate Staffing Services is actively seeking a dedicated Service Specialist - Dispatcher to join their client's team in California. This role is 100% onsite and involves coordinating and managing daily transportation operations, ensuring smooth workflow, and providing excellent service to both drivers and customers.

Position Overview:

Ultimate Staffing Services is actively seeking a dedicated Service Specialist - Dispatcher to join their client's team in California. This role is 100% onsite and involves coordinating and managing daily transportation operations, ensuring smooth workflow, and providing excellent service to both drivers and customers.

Responsibilities:

• Serve as the primary point of contact for drivers and customers, coordinating schedules and resolving service issues.
• Support dispatch activities by coordinating drivers, loads, schedules, and time-off requests.
• Monitor fleet utilization and track driver attendance, ensuring workforce coverage.
• Communicate effectively with drivers and provide outstanding customer service.
• Ensure compliance with company policies and track necessary documentation.
• Enter data accurately and resolve any operational problems that may arise.
• Collaborate with recruiting, payroll, and operations teams to ensure seamless operations.
• Thrive in a fast-paced environment, applying experience in transportation, logistics, dispatching, staffing, or operations coordination.

Requirements:

• High School diploma required.
• Experience in transportation, logistics, dispatching, staffing, or operations coordination preferred.
• Strong organizational skills and the ability to multitask effectively.
• Proficient in Spanish is a plus.

Work Hours:

Monday-Friday, 8:30 AM-6:00 PM

Benefits:

Competitive pay ranging from $25.00 to $28.00 per hour.

Additional Details:

This position involves 0% travel time.

Desired Skills and Experience

Logistics Coordination, Dispatching, Transportation Operations, Route Planning, Driver Scheduling, Customer Service, Operations Coordination, Fleet Coordination, Shipment Tracking, Workforce Scheduling, Routing, Problem Resolution, Data Entry, Microsoft Excel, Microsoft Outlook, CRM Systems, Transportation Management Systems (TMS), Communication Skills, Multitasking, Administrative Support, Supply Chain Operations, Service Coordination, Time Management

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.