On-site Transit Operations Supervisor

Keolis Commuter Services; Nantucket (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

Keolis Commuter Services is seeking an Operations Supervisor (Service Operations Supervisor) in Nantucket, MA. The role oversees service dispatch, monitors CAD/AVL systems, and coordinates operator performance to ensure safe, reliable fixed-route transit operations.

The position requires supervisory experience, strong communication, and the ability to work flexible hours, including nights and weekends. Salary is offered with on-site work in Nantucket, MA.

Qualifications

• 1 year supervisory/dispatch experience preferred.
• MS Office proficiency required.
• Experience with dispatch software preferred.

Responsibilities

• Monitor fixed-route service performance using CAD/AVL and radios.
• Track adherence, schedules, and headways; identify disruptions.
• Coordinate service adjustments during delays, weather events, or emergencies.
• Provide real-time guidance to operators and respond to inquiries.
• Coordinate replacement operators and emergency coverage as needed.
• Ensure compliance with schedules and policies.
• Document incidents and prepare reports per procedures.
• Maintain communication with operations and maintenance teams.
• Support paratransit/microtransit scheduling and requests.

Skills

Attention to detail

Communication skills

Organizational planning

Self-starter

Practical skills

Read/write/speak English

Flexible schedules

Analytical thinking

Basic math

Valid driver’s license

Tools

MS Office

Dispatch software

Job description

Keolis Commuter Services is seeking an Operations Supervisor (Service Operations Supervisor) in Nantucket, MA. The role oversees service dispatch, monitors CAD/AVL systems, and coordinates operator performance to ensure safe, reliable fixed-route transit operations.

The position requires supervisory experience, strong communication, and the ability to work flexible hours, including nights and weekends. Salary is offered with on-site work in Nantucket, MA.