On-Site Tour Sales & Guest Experience Host

Historic Tours of America; Saint Augustine (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health insurance

401K with company matching

Paid vacation time

Paid sick time

Discounts in attractions

Recognition celebrations

Job summary

Historic Tours of America in Saint Augustine, FL is hiring for an on-site Sales Associate to handle a high volume of inbound calls and live chats, presenting our tours and attractions with energy and pride. You’ll sell tickets, take reservations, and upsell services while sharing stories about locations across the United States.

Responsibilities include answering calls promptly with courteous service, providing accurate information, and encouraging guests to experience more.

Qualifications

• High school graduate or equivalent preferred.
• 6 months or more experience in a call center environment or customer service experience is preferred.
• Ability to accurately type 40 to 45 words per minute
• Ability to read, write, and speak clear English in order to communicate with coworkers and the general public
• A sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer. Voice modulations.

Responsibilities

• Answer inbound calls from both telephone and live chat from the websites promptly and professionally.
• Extend courtesy and hospitality in full measure to every guest.
• Provide information and build the customer's interest in the services and products offered by the company.
• Proactively encourage guests to purchase tour tickets. Sell additional services by recognizing opportunities to up-sell.

Skills

Inbound sales

Customer service

Typing speed

English communication

Telephone etiquette

Education

High school diploma or equivalent

Job description

Historic Tours of America in Saint Augustine, FL is hiring for an on-site Sales Associate to handle a high volume of inbound calls and live chats, presenting our tours and attractions with energy and pride. You’ll sell tickets, take reservations, and upsell services while sharing stories about locations across the United States.

Responsibilities include answering calls promptly with courteous service, providing accurate information, and encouraging guests to experience more.