Guest Experience & Ticket Sales Specialist

Historic Tours of America; Saint Augustine (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Health benefits

401K with company matching

Paid vacation

Paid sick time

Discounts

Free admission to attractions

Job summary

Historic Tours of America is seeking a Service & Sales Representative for the Old Town Trolley Tours in St. Augustine. You will be the face of OTT-St Aug, guiding guests, selling tickets, and keeping tours on schedule with professionalism, safety, and a fun attitude.

Ideal candidates are enthusiastic about customer service, with strong English communication, and the ability to work independently in a fast-paced environment. Benefits include paid training, health plans, and 401K options.

Qualifications

• High school graduate or equivalent preferred.
• Outgoing and enjoy working with the public.
• Customer Service experience preferred.

Responsibilities

• Hand out brochures, collect ticket stubs from our guests, and apply a date stamp or direct guests to the ticket booths.
• Gather ticket stubs and e-tickets to be redeemed by the Sales Representative.
• Be knowledgeable of our products and pricing. Know the most popular things to do at each stop.
• Utilize exceptional sales skills including a strong pitch, handling objections, cross-selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company’s pricing system.

Skills

Customer service

Sales skills

English proficiency

Public interaction

Independent work

Education

High school diploma or equivalent

Job description

Historic Tours of America is seeking a Service & Sales Representative for the Old Town Trolley Tours in St. Augustine. You will be the face of OTT-St Aug, guiding guests, selling tickets, and keeping tours on schedule with professionalism, safety, and a fun attitude.

Ideal candidates are enthusiastic about customer service, with strong English communication, and the ability to work independently in a fast-paced environment. Benefits include paid training, health plans, and 401K options.