On-Site Tier II IT Support Specialist – Windows/macOS

First Roles

Chesapeake (VA)

On-site

USD 34,000 - 40,000

Full time

4 days ago

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Job summary

DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. This on-site role supports Windows and macOS users, with an emphasis on incident resolution and service desk operations within a DoD-aligned environment.

The ideal candidate will have an Associate Degree in IT or related field, at least 2 years in Tier II support, and applicable certifications.

Qualifications

Minimum 2 years in Tier II or equivalent IT support in an enterprise environment.
Experience supporting Windows and macOS in a corporate setting.
Familiarity with Microsoft 365 apps and services.
Proficient with IT ticketing systems and remote support tools.
Knowledge of networking basics, security practices, and RBAC.
DoD 8570/Security+ compliant or eligible; Top Secret/SCI eligibility preferred.
Strong written and verbal communication and ability to handle high-pressure environments.

Responsibilities

Provide Tier II desktop and service desk support for end users.
Troubleshoot hardware, software, and peripheral issues on desktops, laptops, printers, and mobile devices.
Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Use remote tools (RDP, SCCM) to diagnose and resolve issues.
Manage IT tickets in ServiceNow/BMC Remedy/Jira and escalate per procedures.
Perform Active Directory user provisioning/deprovisioning and access changes.
Diagnose connectivity issues using TCP/IP, DNS, DHCP, and VPN basics.
Follow cybersecurity best practices and RBAC policies; adhere to ITIL processes.
Maintain clear, professional communication with end users; operate in shift/on-call schedules.
Assist with remote and hybrid workforce support; meet SLAs.