Weekend Tier II IT Support Specialist - Windows/macOS

DecisionPoint Corporation; Portsmouth (VA); In loco; USD 34.000 - 40.000; Tempo pieno

Descrizione del lavoro

DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. This is a fully on-site role, supporting Windows and macOS, Microsoft 365, and IT service management tools, with weekend shifts and two weekday 8-hour shifts.

The ideal candidate has an Associate Degree in IT or related field, DoD 8570-aligned certifications, and the ability to work independently in a fast-paced environment while delivering customer-focused

Competenze

• Active Top Secret clearance with SCI eligibility.
• Associate Degree in IT, CS or related field with at least 2 years' IT support experience in a Tier II or equivalent support role.
• CompTIA Security+ certification, compliant with DoD 8570.
• Experience providing end-user support in an enterprise IT environment.
• Working knowledge of Windows, macOS, Microsoft 365, Active Directory, and common IT support tools.
• Strong troubleshooting, analytical, and problem-solving skills.

Mansioni

• Provide Tier II computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
• Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
• Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and elevate issues in accordance with established procedures.
• Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
• Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
• Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
• Maintain compliance with role-based access control (RBAC) policies and acceptable use standards.
• Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments.
• Support shift-based or on‑call operational schedules, as required.
• Assist with supporting remote and hybrid workforce environments while meeting defined service‑level agreements (SLAs).
• Follow ITIL‑aligned service management practices and contribute to continuous service improvement.

Formazione

Associate Degree in Information Technology, Computer Science, or related field

Strumenti

Windows

macOS

Microsoft 365

Active Directory

ServiceNow

BMC Remedy

Jira

Descrizione del lavoro

DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. This is a fully on-site role, supporting Windows and macOS, Microsoft 365, and IT service management tools, with weekend shifts and two weekday 8-hour shifts.

The ideal candidate has an Associate Degree in IT or related field, DoD 8570-aligned certifications, and the ability to work independently in a fast-paced environment while delivering customer-focused