Junior Computer User Support Specialist - Weekend

First Roles; Chesapeake (VA); Sur place; USD 34 000 - 40 000; Plein temps

Résumé du poste

DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. This on-site role supports Windows and macOS users, with an emphasis on incident resolution and service desk operations within a DoD-aligned environment.

The ideal candidate will have an Associate Degree in IT or related field, at least 2 years in Tier II support, and applicable certifications.

Qualifications

• Minimum 2 years in Tier II or equivalent IT support in an enterprise environment.
• Experience supporting Windows and macOS in a corporate setting.
• Familiarity with Microsoft 365 apps and services.
• Proficient with IT ticketing systems and remote support tools.
• Knowledge of networking basics, security practices, and RBAC.
• DoD 8570/Security+ compliant or eligible; Top Secret/SCI eligibility preferred.
• Strong written and verbal communication and ability to handle high-pressure environments.

Responsabilités

• Provide Tier II desktop and service desk support for end users.
• Troubleshoot hardware, software, and peripheral issues on desktops, laptops, printers, and mobile devices.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Use remote tools (RDP, SCCM) to diagnose and resolve issues.
• Manage IT tickets in ServiceNow/BMC Remedy/Jira and escalate per procedures.
• Perform Active Directory user provisioning/deprovisioning and access changes.
• Diagnose connectivity issues using TCP/IP, DNS, DHCP, and VPN basics.
• Follow cybersecurity best practices and RBAC policies; adhere to ITIL processes.
• Maintain clear, professional communication with end users; operate in shift/on-call schedules.
• Assist with remote and hybrid workforce support; meet SLAs.

Connaissances

Tier II support

Windows & macOS

Microsoft 365

RDP & SCCM

ServiceNow/Jira

Active Directory

Networking basics

Cybersecurity best practices

RBAC compliance

ITIL practices

Clear communication

Shift-based/on-call

Remote/hybrid support

Top Secret SCI eligibility

DoD 8570 Security+

Formation

Associate Degree in IT or CS

Bachelor's degree preferred

Outils

ServiceNow

BMC Remedy

Jira

SCCM

RDP

VPN

Active Directory

Description du poste

DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. NNSY's mission is to safely return warships to the Fleet on time and within budget. The NNSY CIO (Code 109) provides comprehensive IT and telecom support that maintains Fleet readiness in logistics, maintenance, engineering, supply, legal, readiness reporting, emergency response, and more. The CIO installs, manages, and secures all shipyard networks and systems; approves IT purchases; and runs a Navy/DoD-compliant Information Assurance program. It supports approximately 10,000 NMCI seats and leads cyberspace efficiency initiatives while managing SYLAN, SECNET, Mobile Workforce Enablement, NFPCICN, standalone systems, servers, wireless networks, circuits, applications, and devices.

This is a fully on-site position requiring work on assigned shifts. Current shifts are:

• Sat & Sun 0900 - 2100
• 2 Flexible Weekday 8 Hour Shifts

• Provide Tier II computer user support, including desktop support and service desk operations for end users in Windows and macOS environments.
• Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues.
• Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and elevate issues in accordance with established procedures.
• Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration.
• Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
• Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting.
• Maintain compliance with role-based access control (RBAC) policies and acceptable use standards.
• Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments.
• Support shift-based or on-call operational schedules, as required.
• Assist with supporting remote and hybrid workforce environments while meeting defined service-level agreements (SLAs).
• Follow ITIL-aligned service management practices and contribute to continuous service improvement.
• Active Top Secret clearance with SCI eligibility.
• Associate Degree in Information Technology, Computer Science, or a related field with a minimum of 2 years of relevant IT support experience in a Tier II or equivalent support role.
• CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy.
• Experience providing end-user support in an enterprise IT environment.
• Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and collaboratively while managing multiple priorities.

Preferred Qualifications and Certifications:

• Bachelor’s degree in Information Technology or a closely related discipline.
• CompTIA A+ certification
• ITIL v4 Foundation certification.
• Microsoft 365 Fundamentals or Microsoft Azure Fundamentals certification.
• Experience supporting government, DoD, or other regulated environments.

Compensation: Anticipated hourly rate range is $25.00–$28.85 per hour .

• EEO and
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.