Onsite Tier II IT Support Specialist: Windows & AD

Saalex; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Disability insurance

Training & development

Wellness resources

Stock options

Job summary

Saalex is seeking a Computer User Support Specialist II to provide Tier 2 support in a DoD environment from Keyport, WA. The role focuses on troubleshooting hardware, software, operating systems, accounts, and network connectivity issues with ServiceNow ticketing and SLA adherence.

The candidate must have hands-on experience with Microsoft desktop environments, Office applications, Active Directory, and enterprise security tools, with the ability to diagnose root causes and communicate clearly

Qualifications

• Minimum 2 years of Tier 2 IT support experience.
• Experience using ServiceNow or similar ITSM system.
• Experience configuring and troubleshooting Microsoft desktop OS.
• Experience supporting Microsoft Office and desktop productivity apps.
• Knowledge of enterprise cybersecurity tools and practices.
• Experience with Active Directory user/computer management and permissions.
• Familiarity with basic network concepts (TCP/IP, DNS, DHCP).
• Strong written and verbal communication skills.

Responsibilities

• Provide Tier 2 help desk and desktop support to end users.
• Document, track, prioritize, and resolve incidents in ServiceNow.
• Maintain accurate ticket documentation and SLA compliance.
• Monitor and manage ServiceNow tickets for timely resolution.
• Identify recurring issues and contribute to knowledge articles.
• Troubleshoot Windows workstations, accounts, and connectivity issues.
• Configure and maintain Microsoft desktop OS and Office apps.
• Administer Active Directory accounts, groups, and permissions.
• Coordinate with network staff for escalation when needed.
• Support endpoint security tools and security best practices.
• Escalate complex issues to engineering or security teams.

Skills

ServiceNow ITSM

Tier 2 support

Active Directory

Windows OS

Microsoft Office

Network troubleshooting

Security tools

Customer service

Education

High School Diploma or GED

Tools

Windows 10/11

Office 365

AD tools

Job description

Saalex is seeking a Computer User Support Specialist II to provide Tier 2 support in a DoD environment from Keyport, WA. The role focuses on troubleshooting hardware, software, operating systems, accounts, and network connectivity issues with ServiceNow ticketing and SLA adherence.

The candidate must have hands-on experience with Microsoft desktop environments, Office applications, Active Directory, and enterprise security tools, with the ability to diagnose root causes and communicate clearly