On-Site Tier 1 Tech Support Specialist

Vertical-Screen,-Inc.; Warminster Township (Bucks County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K plan with company match

Paid time off

Paid holidays

Overtime options available

Flexible work schedules

Job summary

Vertical Screen, Inc. is seeking a friendly, reliable Tier 1 Technical Support Representative to join our on-site team in Warminster, PA. The role focuses on assisting customers with our products and services, solving problems, and delivering excellent service.

The position is full-time, with shifts 10am-6pm, 11am-7pm, or 2pm-10pm, Monday through Friday. Compensation is $16 per hour, with comprehensive benefits and growth opportunities within a supportive team.

Qualifications

• Strong time management and organizational skills.
• Proficiency in MS Office Suite including Outlook, Word, and Excel.
• Must be detail oriented.
• Must have excellent oral and written communication skills.
• Must have strong telephone skills and be able to work with a diverse population.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects.

Responsibilities

• Provide client support on a wide range of items.
• Respond to external or internal user requests for service and determine nature and extent of support needed.
• Provide support or refer to the appropriate staff member.
• Respond to client issues of all kind via phone, chat and email.
• Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
• Respond to internal or external user requests for service and determine nature and extent of support needed.
• Provide support or refers to the appropriate staff member.
• Respond to software problems on site or over the phone, chat and/or email.
• Investigate error messages and determine resolution.
• Train users in startup, basic, and advanced use of our websites.
• Provide timely and accurate information to incoming client requests.
• Process client orders/changes according to established department policies and procedures.

Skills

Time management

MS Office Suite

Detail oriented

Oral and written communication

Telephone skills

Multitasking

Education

High school diploma

Job description

Vertical Screen, Inc. is seeking a friendly, reliable Tier 1 Technical Support Representative to join our on-site team in Warminster, PA. The role focuses on assisting customers with our products and services, solving problems, and delivering excellent service.

The position is full-time, with shifts 10am-6pm, 11am-7pm, or 2pm-10pm, Monday through Friday. Compensation is $16 per hour, with comprehensive benefits and growth opportunities within a supportive team.