On-Site Theme Park Quick-Service Food Manager

Universal Studios; California (MO); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Job summary

NBCUniversal in the United States is seeking a seasoned Quick Service Manager to oversee multiple food service venues at our theme park locations. You will lead operations, ensure guest satisfaction, and drive profitability while maintaining safety and quality standards.

This full-time on-site role requires strong leadership, scheduling, budgeting, and compliance with union guidelines; salary range is $80,000–$90,000 with bonus eligibility; benefits include medical, dental, vision and 401(k).

Qualifications

• High School diploma or GED required.
• Experience: 5+ years quick service management overseeing 20+ employees.
• Proficient in Microsoft Office programs such as Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills to effectively communicate with all levels of the organization.
• Ability to work rotating schedules, holidays, weekends and nights.
• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.

Responsibilities

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and food & beverage operations.
• Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Partner with Human Resources to continuously train and develop restaurant teams through individual performance planning.
• Responsible for performance evaluations, disciplinary recommendations and succession planning.
• Responsible for performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
• Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control.
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.
• Maintain or exceed weekly budgeted operating results: cost of goods, variable labor, safety, guest service, cleanliness and food quality. Responsible for monitoring performance and making recommendations to maximize current trends.
• Communicates on a constant basis with Area Manager regarding restaurant performance and challenges; makes recommendations for improvement when necessary.
• Review and analyze restaurant performance results (financial, guest service & safety) daily while identifying and resolving opportunities with management team.
• Develop and foster open communication and solid working relationships between business units and company departments.
• Takes an active part in recruitment and retention of staff.
• Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.

Skills

Microsoft Office

Communication skills

Leadership

Scheduling and staffing

Budget management

Education

Bachelor’s degree in Business Administration

High School diploma or GED

Job description

NBCUniversal in the United States is seeking a seasoned Quick Service Manager to oversee multiple food service venues at our theme park locations. You will lead operations, ensure guest satisfaction, and drive profitability while maintaining safety and quality standards.

This full-time on-site role requires strong leadership, scheduling, budgeting, and compliance with union guidelines; salary range is $80,000–$90,000 with bonus eligibility; benefits include medical, dental, vision and 401(k).