Supervisor Food

Universal Studios; California (MO); On-site; USD 37,195,000 - 41,328,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid leave

Tuition reimbursement

Discounts and perks

Job summary

NBCUniversal is seeking a capable restaurant supervisor to assist in operating quick service branded restaurants. You will lead a cohesive team, ensuring organizational, planning, and coaching skills are demonstrated.

Responsibilities include scheduling, budgeting, staff development, and compliance with Union contracts, while delivering exceptional guest service in a fast-paced environment. This is a full-time, on-site role with comprehensive benefits and a salary range of $27.00–$30.00 per hour.

Qualifications

• 2+ years of management and food industry experience with 10+ staff.
• Ability to work weekends, holidays, and nights in varying weather.
• Hospitality management or business background preferred.

Responsibilities

• Supervise hourly and seasonal staff; provide direction, reviews and coaching.
• Ensure compliance with laws, union contracts and company policies.
• Manage schedules, labor budgets, and operational checklists.
• Maintain clean, safe work areas and high guest service standards.
• Lead training content and ensure workforce is proficient.
• Support events, venue supervision, and performance improvements.

Skills

People management

Union experience

Food service

Scheduling

Budgeting

Customer service

Education

High School diploma or GED

Hospitality management degree preferred

Tools

MS Word

Excel

POS systems (EATEC & Clarity)

Job description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Summary

Responsible for assisting to supervise the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Essential Functions

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
• Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
• Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
• Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
• Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists
• Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
• Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Acts as Environmental Health & Safety Team representative for the employees
• Maintains projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.
• Maintain a clean, safe and professional work area.
• Ensure proper hiring, and training content are maintained.
• Ensure the workforce is trained and proficient at operating venues.
• Provide additional support for special events/projects, and venue supervision etc.
• Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.
• Performs other duties as assigned

Qualifications

• High School diploma or GED required
• Minimum 2 years management & food industry experience with multiple large high-volume food service operations and managing a team of 10+ employees.
• Must be available to work on weekends, holidays and nights in varying weather conditions. Desired Characteristics
• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
• Experienced in Quick Food Service
• Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment
• and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
• Must have excellent written and verbal skills to effectively communicate with all levels of the organization
• Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
• Strong customer service, interpersonal and organizational skills
• Able to provide creative solutions to guest situations
• Ability to work in a high paced, repetitive teamwork environment
• Theme park experience preferred
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Quick thinker with the ability to make sound decisions
• Able to manage effectively under deadlines
• Previous experience with creating and managing budgets.

Additional Requirements

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27.00- $30.00.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].