On-Site Tenant Experience & Events Coordinator

Transwestern; Chicago (IL); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

Transwestern seeks a Tenant Experience Coordinator to activate the building by connecting tenants, management, and ownership on-site in Chicago, IL. The role focuses on programming, events, and community engagement with no remote option.

Ideal candidates have 0–3 years in hospitality or related fields, strong customer service and organizational skills, and proficiency in MS Office and Canva. Salary ranges from $50,000 to $70,000 per year.

Qualifications

• Bachelor’s degree in Marketing, Graphic Design, Event Management and/or Hospitality Focus.
• 0–3 years of experience in hospitality, event coordination, marketing or related field is desirable.
• Professional demeanor and appearance.
• Excellent people, customer service and communication skills.
• Flexible and adaptable to shifting priorities.
• Strong organizational skills and the ability to multi-task.
• Tech Savvy. Proficient in Microsoft Office Suite, Canva, Facebook, Instagram, Twitter, Google Drive, Gmail, iOS technology.
• Ability to learn new tech programs quickly .
• Self-motivated.
• Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others.

Responsabilités

• Serve as central point of contact for programming in the Reserve Lounge, the Parlor, FIT@500, assembly areas, public common areas and retail experience.
• Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; management’s goal is to have weekly events ranging from an audience of 50-2500 people.
• Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants.
• Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise.
• Work to achieve beyond exceed satisfaction ratings.
• Responsible for the execution of events within the budget.
• Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs.
• Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
• Assist with seasonal programming and décor as required.
• Maintain accurate information on directories and other building publications.
• Order supplies for amenities areas as approved by property management.
• Maintain Conference Center schedule, assist users with understanding of various options available and document feedback, monitor cleaning (i.e. carpets, etc.), AV equipment, furniture, etc.
• Communicate room set-ups to building engineers/porters and ensure that they are completed per the client’s instructions; monitor meetings for no-shows and cancelations and communicate accordingly.
• Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage).
• Attend relevant community meetings to stay current with market happenings.
• Send weekly update emails to tenants as well as monthly newsletters.
• Maintain Social Media Accounts for the Building.

Connaissances

Customer service

Communication

Organization

Event coordination

Graphic design

Formation

Bachelor’s degree in Marketing

Outils

Microsoft Office Suite

Canva

Google Drive

Gmail

iOS technology

Description du poste

Transwestern seeks a Tenant Experience Coordinator to activate the building by connecting tenants, management, and ownership on-site in Chicago, IL. The role focuses on programming, events, and community engagement with no remote option.

Ideal candidates have 0–3 years in hospitality or related fields, strong customer service and organizational skills, and proficiency in MS Office and Canva. Salary ranges from $50,000 to $70,000 per year.