Tenant Experience Coordinator

Transwestern Commercial Services; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Transwestern is hiring a Tenant Experience Coordinator in Chicago to activate the building by connecting tenants, management, and ownership. You will create a robust tenant program and ensure daily on-site impact.

This role requires organization, enthusiasm, and the ability to design graphics/PR materials; you will work closely with the management team to deliver outstanding tenant experiences in a fast-paced environment.

Qualifications

• Bachelor's degree preferred in Marketing, Graphic Design, Event Management or Hospitality Focus.
• Experience in hospitality, event coordination, marketing or related field is desirable (0-3 years).
• Strong customer service and communication skills required.

Responsibilities

• Serve as central point of contact for programming in public spaces and amenities.
• Coordinate and present event ideas/calendars; create budgets for tenant events and programming.
• Design graphics/PR materials; act as the go-to person for wellness, relaxation, fun, and recreation.
• Collaborate with management to ensure customer service excellence and brand promise.
• Execute events within budget and maintain calendars and gift programs.
• Maintain tenant birthday/anniversary life-event records and gift programs.
• Engage with community organizations to source vendors and opportunities for programming.
• Assist with seasonal programming and décor.

Skills

Customer service

Event coordination

Marketing

Graphic design

Education

Bachelor's degree in Marketing

Bachelor's degree in Graphic Design

Bachelor's degree in Event Management

Bachelor's degree in Hospitality Focus

Tools

Microsoft Office

Canva

Social media management

Job description

Transwestern is a vertically integrated commercial real estate firm dedicated to serving investors, partners and clients through expertise in investment, development, brokerage and property management. Our experience spans diverse property types, including logistics, multifamily, retail, mixed-use, healthcare, office, data centers, hotel, and life sciences. Across 35 offices nationwide, our team is united by a culture that cultivates agility, mutual trust and high performance.

Transwestern Services turns strategy into reality with consistency and accountability, collaborating to provide dynamic, tailored solutions. Whether representing a tenant, advising an investor or repositioning an asset, we operate with tenacity and own the outcome every time. Our 2,200-strong team works across service lines, ready to activate our full platform to deliver a customized, cohesive experience for clients.

POSITION SUMMARY

The Tenant Experience Coordinator (TEC) will be the face of the tenant relations program. The overarching goal of this role is to activate the building by connecting the tenants, the management team, and ownership. With the responsibility of creating a robust progressive tenant program, one can ensure that no two days will be the same in this role!

The Tenant Experience Coordinator should be organized, enthusiastic, connected, able to design graphics/PR material, results oriented, customer service oriented, operationally astute, comfortable working in a team, creative, resourceful, and a self-starter.

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.

POSITION ESSENTIAL FUNCTIONS

• Serve as central point of contact for programming in the Reserve Lounge, the Parlor, FIT@500, assembly areas, public common areas and retail experience.
• Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; management's goal is to have weekly events ranging from an audience of 50-2500 people.
• Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants. You will be our 'go to' person for all things wellness, relaxation, fun and recreation.
• Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise. Work to achieve beyond exceed satisfaction ratings.
• Responsible for the execution of events within the budget.
• Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs.
• Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
• Assist with seasonal programming and décor as required.
• Maintain accurate information on directories and other building publications.
• Order supplies for amenities areas as approved by property management.
• Maintain Conference Center schedule, assist users with understanding of various options available and document feedback, monitor cleaning (i.e. carpets, etc.), AV equipment, furniture, etc.
• Communicate room set-ups to building engineers/porters and ensure that they are completed per the client's instructions; monitor meetings for no-shows and cancelations and communicate accordingly.
• Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage).
• Attend relevant community meetings to stay current with market happenings.
• Send weekly update emails to tenants as well as monthly newsletters.
• Maintain Social Media Accounts for the Building.

POSITION REQUIREMENTS

• Preferably a bachelor's degree in Marketing, Graphic Design, Event Management and/or Hospitality Focus.
• 0-3 years of experience in hospitality, event coordination, marketing or related field is desirable.
• Professional demeanor and appearance.
• Excellent people, customer service and communication skills.
• Flexible and adaptable to shifting priorities.
• Strong organizational skills and the ability to multi-task.
• Tech Savvy.
• Proficient in Microsoft Office Suite, Canva, Facebook, Instagram, Twitter, Google Drive, Gmail, iOs technology.
• Ability to learn new tech programs quickly .
• Self-motivated.
• Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others.

Salary Range $50,000 to $70,000

LOCATION

Chicago, IL

ABOUT US

Our firm is built on a shared purpose: Empowering good people to do extraordinary things together. We hire smart, passionate, hard-working people who value both collaboration and