On-Site Teller — Elevate Customer Banking

PNC; Emerson (NJ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Health Savings Account

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Job summary

PNC is seeking a Teller in Emerson, NJ to deliver friendly service and support customers with everyday banking needs. This in-office role emphasizes helping customers improve their financial wellbeing, loyalty, and use of digital tools.

You will handle transactions, explain options, identify opportunities, and refer complex requests to branch staff, contributing to accurate operations and a positive customer experience at our Emerson branch.

Qualifications

• No university degree required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates customers on options for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers and makes referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Teller in Emerson, NJ to deliver friendly service and support customers with everyday banking needs. This in-office role emphasizes helping customers improve their financial wellbeing, loyalty, and use of digital tools.

You will handle transactions, explain options, identify opportunities, and refer complex requests to branch staff, contributing to accurate operations and a positive customer experience at our Emerson branch.