Part-Time Teller: Elevate Customer Experience

PNC; Mountain Lakes (NJ); Sur place; USD 24 000 - 40 000; Temps partiel

Avantages offerts par ce poste

Comprehensive benefits

Paid holidays

Pension and 401(k)

Part-time options

Résumé du poste

PNC in Mountain Lakes, NJ is seeking a part-time Teller to deliver a friendly, service-focused customer experience, handling routine banking interactions and educating customers on digital options.

Based in the Northwest Region Retail Banking, the role emphasizes in-office service, policy adherence, and referrals to branch staff. Base pay is $17.31–$28.85 per hour with incentive eligibility.

Qualifications

• No university degree required; combination of education, certifications and experience may be considered.

Responsabilités

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Connaissances

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Formation

No Degree

Description du poste

PNC in Mountain Lakes, NJ is seeking a part-time Teller to deliver a friendly, service-focused customer experience, handling routine banking interactions and educating customers on digital options.

Based in the Northwest Region Retail Banking, the role emphasizes in-office service, policy adherence, and referrals to branch staff. Base pay is $17.31–$28.85 per hour with incentive eligibility.