On-Site Technology Administrator — Enterprise Apps & Support

National Heritage Academies; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

National Heritage Academies is seeking a Technology Administrator for PrepNet Virtual Academy (PVA) and National Heritage Online Academy (NHOA). This in-person role supports enterprise applications and coordinates with stakeholders to maintain system standards across the technology stack.

Based at the NHA Service Center in Grand Rapids, MI, you will diagnose issues, improve administration tasks, train users, and support rollouts and upgrades. Occasional travel is required.

Qualifications

• Bachelor’s degree in business or technology or equivalent experience.
• Strong problem solving skills: define problems, collect data, establish facts, and draw valid conclusions.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Highly developed interpersonal skills; build cross functional relationships.
• Experience with Microsoft Office programs (Excel, Word, etc.).
• Experience with HRIS preferred.

Responsibilities

• Contribute to and maintain system standards to support day-to-day operations of the PVA Tech Department.
• Diagnose and resolve enterprise application issues within PVA systems or data.
• Research and recommend innovative, automated approaches for system administration tasks to leverage resources and economies of scale.
• Maintain operational, configuration, and other procedures.
• Provide training support to new and existing system users.
• Fill on demand report/data requests.
• Assist in testing efforts for new and updated solutions.
• Support the successful roll out of new and updated solutions.
• Assist upgrade efforts across all enterprise applications and solutions.
• Assess scope and effort of projects and tasks.
• Balance a complex working environment and manage priorities effectively based on business needs.
• Occasional travel required.
• Additional duties as assigned.

Skills

Problem solving

Customer service

Communication

Interpersonal skills

MS Office

HRIS

Education

Bachelor’s degree in business or technology

Tools

HRIS

Job description

National Heritage Academies is seeking a Technology Administrator for PrepNet Virtual Academy (PVA) and National Heritage Online Academy (NHOA). This in-person role supports enterprise applications and coordinates with stakeholders to maintain system standards across the technology stack.

Based at the NHA Service Center in Grand Rapids, MI, you will diagnose issues, improve administration tasks, train users, and support rollouts and upgrades. Occasional travel is required.