Technology Administrator at PrepNet Virtual Academy and National Heritage Online Academy - NC

National Heritage Academies; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

National Heritage Academies is seeking a Technology Administrator for PrepNet Virtual Academy (PVA) and National Heritage Online Academy (NHOA). This in-person role supports enterprise applications and coordinates with stakeholders to maintain system standards across the technology stack.

Based at the NHA Service Center in Grand Rapids, MI, you will diagnose issues, improve administration tasks, train users, and support rollouts and upgrades. Occasional travel is required.

Qualifications

• Bachelor’s degree in business or technology or equivalent experience.
• Strong problem solving skills: define problems, collect data, establish facts, and draw valid conclusions.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Highly developed interpersonal skills; build cross functional relationships.
• Experience with Microsoft Office programs (Excel, Word, etc.).
• Experience with HRIS preferred.

Responsibilities

• Contribute to and maintain system standards to support day-to-day operations of the PVA Tech Department.
• Diagnose and resolve enterprise application issues within PVA systems or data.
• Research and recommend innovative, automated approaches for system administration tasks to leverage resources and economies of scale.
• Maintain operational, configuration, and other procedures.
• Provide training support to new and existing system users.
• Fill on demand report/data requests.
• Assist in testing efforts for new and updated solutions.
• Support the successful roll out of new and updated solutions.
• Assist upgrade efforts across all enterprise applications and solutions.
• Assess scope and effort of projects and tasks.
• Balance a complex working environment and manage priorities effectively based on business needs.
• Occasional travel required.
• Additional duties as assigned.

Skills

Problem solving

Customer service

Communication

Interpersonal skills

MS Office

HRIS

Education

Bachelor’s degree in business or technology

Tools

HRIS

Job description

SUMMARY

The Technology Administrator at PrepNet Virtual Academy (PVA) and National Heritage Online Academy - NC (NHOA) works with stakeholders from all business units and related third parties to support and maintain technology solutions across our enterprise applications.

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

COMPANY INFORMATION

National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

DUTIES AND RESPONSIBILITIES

• Contribute to and maintain system standards to support day-to-day operations of the PVA Tech Department.
• Diagnose and resolve enterprise application issues within PVA systems or data.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Maintain operational, configuration, and other procedures.
• Provide training support to new and existing system users.
• Fill on demand report/data requests.
• Assist in testing efforts for new and updated solutions.
• Support the successful roll out of new and updated solutions.
• Assist upgrade efforts across all enterprise applications and solutions.
• Assess scope and effort of projects and tasks.
• Able to balance a complex working environment and manage priorities effectively based on business needs.
• Occasional travel required.
• Additional duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in business or technology or equivalent experience required.
• Strong problem solving skills: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Highly developed interpersonal skills; ability to build strong cross functional relationships.
• Experience with Microsoft Office programs (Microsoft Excel, Microsoft Office, Microsoft Word, etc.).
• Experience with HRIS preferred.

This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

National Heritage Academies is an equal opportunity employer.