On-Site Technical Support Engineer, Industrial Automation

Seton; Cranberry Township (Butler County); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Dress-for-your-day dress code

Matching gifts

Family planning benefits

Job summary

Brady's Pittsburgh office in Cranberry Township, PA, is seeking a Technical Support Representative to deliver advanced product support for automated laser engraving and pin marking systems. This is not an IT help desk role; you will assist external customers by phone, email, and case management, with an on-site requirement at Cranberry Township.

You will document interactions, perform remote diagnostics, and work toward resolving cases while maintaining professionalism with customers,

Qualifications

• Minimum 5+ years in technical support or customer service.
• Experience troubleshooting electrical/mechanical systems in industrial context.
• Proficient with CRM systems such as Salesforce.

Responsibilities

• Serve as first-level support via phone, email, and chat.
• Provide high-quality technical customer support for engraving systems.
• Use remote diagnostics to isolate hardware/software issues.
• Aim to resolve 90% of cases.
• Travel for training or as needed (~10%).

Skills

Technical support experience

Communication skills

Travel readiness

Education

Associate degree or technical school

Tools

Salesforce

Job description

Brady's Pittsburgh office in Cranberry Township, PA, is seeking a Technical Support Representative to deliver advanced product support for automated laser engraving and pin marking systems. This is not an IT help desk role; you will assist external customers by phone, email, and case management, with an on-site requirement at Cranberry Township.

You will document interactions, perform remote diagnostics, and work toward resolving cases while maintaining professionalism with customers,