On-Site Technical Product Support Specialist

Asv Llc; Acworth (GA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

YCENA is seeking a Product Support Specialist to provide full service support for all machines, based on-site in Acworth, GA. The role collaborates with quality, manufacturing, engineering, and service teams, requiring strong analysis, troubleshooting, and communication skills.

The position reports to the Service Manager and involves travel up to 25% as needed, with a starting wage of $65-75K and potential bonus up to 8%. A comprehensive benefits package is provided.

Qualifications

• 2-year Technical Diploma or Associate’s Degree in related field preferred.
• 3-5 years or more related experience or an equivalent combination of education, experience, and factory sponsored training in the construction environment.
• 3-5 years of experience with Mechanics, Electrical, and Hydraulics.
• 1-3 years of experience in identifying and resolving operating problems or causes by diagnosing and identifying symptoms, troubleshooting, and problem solving.
• 1-3 years MS Office (word, excel, outlook, teams).

Responsibilities

• Provide service information to customers and other YCENA personnel.
• Perform troubleshooting and diagnostics to aid in finding the root cause via phone, email, or other communications sources.
• Works closely with the manufacturing facility to resolve issues and make recommendations for design enhancements.
• Document and communicate procedure changes as needed to improveoperational quality.
• Assist in the completion of Campaign and/or Service Bulletins.
• Liaison between the customers and major component suppliers to solve customer issues rapidly and most effectively.
• Establishes and maintains positive working relationships with all customers.
• Communicate with service and product management across all factory locations.

Skills

Diagnostics & root cause

Customer service

Communication skills

Troubleshooting

MS Office

Time management

Education

Associate’s degree in related field

Tools

Epicor ERP

TWS Warranty System

Job description

YCENA is seeking a Product Support Specialist to provide full service support for all machines, based on-site in Acworth, GA. The role collaborates with quality, manufacturing, engineering, and service teams, requiring strong analysis, troubleshooting, and communication skills.

The position reports to the Service Manager and involves travel up to 25% as needed, with a starting wage of $65-75K and potential bonus up to 8%. A comprehensive benefits package is provided.