Onsite Technical Support Specialist - Heavy Equipment

Kids for the Future; Peachtree City (GA); On-site; USD 65,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid Time Off

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Company paid STD and LTD benefits

Life Insurance

Employee Assistance Program (EAP)

Job summary

SANY America is seeking a Technical Service Specialist to provide technical support to dealers and end-users for heavy duty construction equipment. This onsite role in Peachtree City, GA, involves handling cases, diagnostics, and coordinating with service teams.

The ideal candidate has at least 5 years in heavy equipment and strong knowledge of mechanical, electrical, and hydraulic systems, with excellent communication and IT proficiency.

Qualifications

• Associate or higher degree in a related technical discipline or equivalent experience.
• Minimum of 5 years in heavy construction, industrial, or agricultural equipment.
• Fluent in verbal and written English with outstanding phone etiquette.
• Strong knowledge of mechanical, electrical, and hydraulic systems in construction equipment.
• High proficiency with computers and Microsoft Office programs.

Responsibilities

• Deliver parts support to dealers and end-users via call center or Sales Force.
• Record, update, maintain and close cases in Sales Force with proper documentation.
• Interact with SANY authorized dealers and customers about repairs, diagnostics and maintenance.
• Gather requirements to properly qualify requests before diagnosis.
• Research information using the internet, SAP, SIS Parts Info, and other CRMs.
• Identify and elevate priority issues per dealer or customer needs.
• Independently resolve problems with managers and other departments.
• Offer alternative solutions to increase dealer and customer satisfaction.
• Follow up on pending cases and backorders on a regular basis.
• Stay current with IT systems and improve procedures and processes.
• Review service manuals to ensure accuracy and market relevance.
• Work on machines on site to help diagnose with technicians.

Skills

Communication

English fluency

Customer service

Problem solving

Education

Associate or higher degree in a technical discipline

Tools

Salesforce

SIS Parts Info

CRM systems

Job description

SANY America is seeking a Technical Service Specialist to provide technical support to dealers and end-users for heavy duty construction equipment. This onsite role in Peachtree City, GA, involves handling cases, diagnostics, and coordinating with service teams.

The ideal candidate has at least 5 years in heavy equipment and strong knowledge of mechanical, electrical, and hydraulic systems, with excellent communication and IT proficiency.