On-Site Tech Support Specialist – Engraving Systems

Bradycorp; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

Bradycorp in Cranberry Township, PA, is seeking a Technical Support Representative to support automated laser engraving and pin marking systems. This on-site role focuses on advanced product support and ensuring customer satisfaction for our Engraving Solutions business, across Brady and Gravotech brands.

You will handle case management via phone, email, and chat, document interactions, and escalate complex issues to field service.

Qualifications

• Experience in high‑level technical product support for engraving systems.
• Proven ability to document interactions and manage cases.
• Strong customer relations and communication skills.
• Willingness to travel for training and field work.

Responsibilities

• Serve as the first level of support for customers via phone, email, and chat; document interactions and escalate complex cases to field service.
• Provide high‑quality technical customer support across engraving products and services.
• Utilize remote desktop tools and test equipment to isolate hardware, software, and system issues.
• Work to resolve cases through their lifecycle with a goal of high closure efficiency.
• Maintain professionalism with customers, distributors, and internal teams.
• Ensure accuracy and timeliness of support while staying updated on technology.
• Travel may be required for training purposes or as the business requires.

Skills

Technical support

Remote diagnostics

Customer service

Case management

Field service

Tools

Remote desktop tools

Multimeters

Job description

Bradycorp in Cranberry Township, PA, is seeking a Technical Support Representative to support automated laser engraving and pin marking systems. This on-site role focuses on advanced product support and ensuring customer satisfaction for our Engraving Solutions business, across Brady and Gravotech brands.

You will handle case management via phone, email, and chat, document interactions, and escalate complex issues to field service.