Engraving Solutions Technical Support Specialist

Bradycorp; Duluth (GA); On-site; USD 48,000 - 72,000; Full time

Job summary

Brady Corporation seeks a Customer Technical Services Representative for Engraving Solutions (Brady and Gravotech brands). This role provides advanced product support for hardware, software, and related services to external customers and partners.

You will troubleshoot issues, assist distributors and field technicians, and ensure timely, accurate documentation throughout the case lifecycle. Successful candidates will coordinate with internal teams during startup and post-install support, manage

Qualifications

• Experience supporting external customers in a technical capacity.
• Strong verbal and written communication abilities.
• Ability to prioritize multiple tasks with tight deadlines.

Responsibilities

• Provide timely phone/email-based customer technical support for Gravotech.
• Address inquiries through phone, email, chat and case management systems.
• Diagnose and troubleshoot configuration, software, hardware, and connectivity issues.
• Support system configurations and perform remote diagnostics as needed.
• Manage case lifecycle from intake to resolution with thorough documentation.

Skills

Customer service

Communication skills

Written communication

Multi-tasking

Tools

CRM software

Case management systems

Job description

Brady Corporation seeks a Customer Technical Services Representative for Engraving Solutions (Brady and Gravotech brands). This role provides advanced product support for hardware, software, and related services to external customers and partners.

You will troubleshoot issues, assist distributors and field technicians, and ensure timely, accurate documentation throughout the case lifecycle. Successful candidates will coordinate with internal teams during startup and post-install support, manage