Technician I P/T

Smart City; Phoenix, Northern (AZ, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Smart City Networks in Phoenix, AZ is hiring an entry-level IT/telecom technician to assist on-site show networks. You will translate event schematics into real, well-connected systems, monitor inventory, and support setup, maintenance, and take-down of installations.

Ideal candidates bring customer service focus, organization, attention to detail, and a passion for technology. No prior telecom experience is required; we provide training and a supportive, equal-opportunity work environment.

Qualifications

• Must be able to multi-task and respond to interruptions professionally.
• Exceptional organizational skills are required to manage tools, maps, and setups.
• Professional presence and demeanor are essential for customer-facing roles.
• Strong attention to detail is critical for accurate wiring and testing.
• Passion for technology and a desire to learn in IT and telecom networking.
• Customer service oriented with a friendly, can-do attitude.

Responsibilities

• Interacting with show and event customers to help connect their networks.
• Transforming schematics/maps/plans into real, well-connected networks.
• Monitoring inventory and restocking carts to ensure tools are available for setup.
• Troubleshooting on-site issues and assisting with setup, maintenance, and take-down of installations by color coding and testing cables.

Skills

Multi-tasking

Organizational skills

Professional presence

Attention to detail

Customer service

Technological curiosity

Job description

Phoenix Convention Center
100 N Third St
Phoenix, AZ 85004, USA

Description

Company Overview

Smart City began more than 30 years ago and has evolved into the nation's leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

The Smart City Technician is a fun, fast-paced, entry level role for an individual that is a customer service all-star who would like to enter the IT and telecom networking field.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Interacting with show and event customers to help connect their networks
• Taking show schematics/ maps and plans and transforming them into real-life, well connected networks
• Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customers set-up as planned
• Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trained

Qualifications

• Ability to multi-task and respond to multiple interruptions in a professional manner
• Exceptional organizational skills
• Professional presence and demeanor
• Strong attention to detail is essential
• Passion for technology, desire to learn in IT and telecom networking field
• Customer Service focused, friendly while exhibiting a can - do mentality

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may call us at 702-943-6000

Key words - tech, IT services, help desk, IT support, Entry level IT position, cabling jobs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.