On-Site Support Specialist

Genuine Parts Company; North Dayton (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Motion Industries in Ohio is seeking an On-Site Support Specialist to deliver frontline customer service at the client site under limited supervision. The role blends several nonexempt functions and requires spending more than half the time onsite.

You will support activities such as ART, VMI, driving and delivery, crib attendant and storeroom tasks, while collaborating with sales teams to strengthen relationships.

Qualifications

• High School Diploma or GED required with 3-5 years related experience.
• Strong customer service and communication skills are essential.
• Must be able to lift up to 50 lbs and operate basic business systems.

Responsibilities

• Provides excellent customer service at the customer site to strengthen relationships.
• May act as a lead/mentor to other employees when needed.
• Performs support functions at the customer location including ART, VMI, driving, delivery, crib attendant, storeroom work and customer service.
• Performs other duties as assigned by supervisor.

Skills

Reliability

Organization

Attention to detail

Industry experience

Customer service

Communication skills

Multi-tasking

Time management

Basic computer skills

Forklift certification

Education

High School Diploma or GED

3-5 years related experience

Job description

SUMMARY

Under limited supervision, the On-Site Support Specialist performs support functions for a customer site. Use this job if the position is combining several nonexempt functions. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Provides excellent customer service that will enhance the relationship and lead to ongoing sales.
• May act as a lead/mentor to other employees.
• Performs one or more of the following support functions primarily at a customer location that include, but are not limited to, ART, VMI, driving, delivery, crib attendant, storeroom work and/or customer service.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization and attention to detail required.
• Industry experience required; product knowledge from previous warehouse experience is preferred.
• Customer service and communication skills required.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet required.
• May need to be certified to operate a forklift.
• Valid driver's license and good driving record required.

PHYSICAL DEMANDS

• Must be able to move up to 100 lbs and lift up to 50 lbs.

COMPANY INFORMATION

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.