On-Site SOC Shift Lead: Command & Escalation

DeKalb Health; Santa Monica (CA); On-site; USD 78,000 - 84,000; Full time

Job summary

M1 Global — part of the Specialized family of brands is hiring a Security Operations Center Shift Lead in Santa Monica, CA. You will run the shift with two operators, own escalation decisions, and ensure accurate documentation and turnover for continuing operations.

The role requires 5+ years in a command center, leadership experience, and certifications in CPR/First Aid/AED, with on-site work in a 24/7 environment. Strong coaching and incident management skills are essential for success.

Qualifications

• Five+ years in a command center or dispatch, including two years in a lead capacity.
• Experience supervising two operators and coaching on console technique.
• Authorized to work in the United States and pass background checks.
• CPR, First Aid and AED certifications held at hire.
• Ability to work any shift in a 24/7/365 operation.

Responsibilities

• Run the shift; set priorities and balance load across the console.
• Make escalation decisions on shift per defined criteria.
• Coordinate console response during incidents and activations.
• Ensure proper shift turnover with documented status and tickets.
• Coach operators and document development activity.

Skills

Lead experience

Command center

Escalation judgment

Coaching

Availability 24/7

Education

High school diploma

Tools

LenelS2 OnGuard

Milestone VMS

APCO/PSP training

Job description

M1 Global — part of the Specialized family of brands is hiring a Security Operations Center Shift Lead in Santa Monica, CA. You will run the shift with two operators, own escalation decisions, and ensure accurate documentation and turnover for continuing operations.

The role requires 5+ years in a command center, leadership experience, and certifications in CPR/First Aid/AED, with on-site work in a 24/7 environment. Strong coaching and incident management skills are essential for success.