On-Site Shipment Operations Coordinator

World Courier; Mount Prospect (IL); On-site; USD 52,000 - 82,000; Full time

Job summary

World Courier, a Cencora company, seeks a Station Customer Service Representative in Mount Prospect, IL. This on-site role supports shipping operations five days a week and reports to Senior Manager, Customer Service Operations.

You will execute standard workflows, validate details and deadlines, monitor milestones, escalate issues, and maintain accurate records across systems while collaborating with Operations and Agents to ensure timely delivery.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of experience in customer service operations, international coordination, order management, or related field.
• Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, COPC Customer Experience Practitioner, or related certification preferred.

Responsibilities

• Execute standard workflows from job entry through shipment completion.
• Validate shipment details, service needs, routing, documentation, and readiness.
• Monitor milestones and exceptions to reduce service risk.
• Work closely with Operations, including Agents, Customer Service, stations, and support teams to resolve issues.
• Maintain accurate records in systems, reports, dashboards, and action trackers.
• Share clear escalation details, including impact, actions taken, and next steps.
• Support KPI reviews, including pickup vs. delivery performance, corrective actions, improved planning, and reduced rework.

Skills

Customer service operations

International coordination

Order management

Education

High School Diploma/GED or equivalent experience

Job description

World Courier, a Cencora company, seeks a Station Customer Service Representative in Mount Prospect, IL. This on-site role supports shipping operations five days a week and reports to Senior Manager, Customer Service Operations.

You will execute standard workflows, validate details and deadlines, monitor milestones, escalate issues, and maintain accurate records across systems while collaborating with Operations and Agents to ensure timely delivery.