On-site ServiceNow System Admin - Optimize & Dashboards

Uline; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Paid time off

Tuition assistance

Bonus programs

On-site cafe

Fitness center

Job summary

Uline is seeking a ServiceNow System Administrator to manage and optimize our ServiceNow platform across North America. You will handle applications, modules, workflows, and dashboards to ensure reliable service delivery and ongoing improvements.

The role emphasizes strong ITIL practices, JavaScript customization, and excellent communication with internal users. On-site, with comprehensive benefits and growth opportunities within a family-owned, North American leader in shipping materials.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• ServiceNow CSA preferred.
• 2+ years of EUC administration experience preferred.
• Strong knowledge of ITIL, JavaScript and ServiceNow customization.
• Excellent customer service, communication and problem-solving skills.

Responsibilities

• Manage Uline’s ServiceNow platform, including applications, modules and workflows to meet business needs.
• Provide technical support by troubleshooting platform issues, resolving incidents and ensuring timely issue resolution.
• Monitor system performance, manage upgrades and maintain user access to ensure reliable platform operations.
• Build custom dashboards and reports to identify trends and support continuous service improvement.

Skills

ServiceNow

JavaScript

ITIL

CSA

EUC

Customer service

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

Uline is seeking a ServiceNow System Administrator to manage and optimize our ServiceNow platform across North America. You will handle applications, modules, workflows, and dashboards to ensure reliable service delivery and ongoing improvements.

The role emphasizes strong ITIL practices, JavaScript customization, and excellent communication with internal users. On-site, with comprehensive benefits and growth opportunities within a family-owned, North American leader in shipping materials.