On-Site Service Supervisor: Lead Techs, Optimize Ops

Cummins Inc.; West Sacramento (CA); On-site; USD 86,680 - 130,020; Full time

Job summary

Cummins Inc. in West Sacramento, CA is seeking a Service Supervisor to oversee service operations onsite. You will schedule technicians, coordinate workloads, align repairs with quotes, and drive productivity while maintaining safety and quality.

This role requires leadership, strong communication with customers, and ability to resolve issues quickly. The position is 100% on-site at a Cummins service facility, offering growth opportunities and exposure to a broad range of powertrain service

Qualifications

• College degree or equivalent required.
• Experience leading technical service teams is required.
• Strong communication with customers and stakeholders.
• Familiarity with scheduling and resource planning.

Responsibilities

• Schedule technicians and coordinate workloads to meet timelines.
• Align repair plans with approved quotes and defined scopes.
• Coach and develop technicians and team leaders.
• Provide first-line technical support and issue resolution.
• Monitor progress and drive on-time, high-quality service delivery.
• Review quotes for accuracy and manage warranty concerns.

Skills

Team leadership

Scheduling

Customer communication

Financial acumen

Problem solving

Education

College degree or equivalent

Tools

CMMS

ERP modules

Job description

Cummins Inc. in West Sacramento, CA is seeking a Service Supervisor to oversee service operations onsite. You will schedule technicians, coordinate workloads, align repairs with quotes, and drive productivity while maintaining safety and quality.

This role requires leadership, strong communication with customers, and ability to resolve issues quickly. The position is 100% on-site at a Cummins service facility, offering growth opportunities and exposure to a broad range of powertrain service