On-Site Service & Inventory Specialist

MSC Industrial Supply Co.

Baltimore (MD)

On-site

USD 31,000 - 44,000

Full time

4 days ago

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Job summary

MSC Industrial Direct Co.,Inc. is hiring an On-Site Service Specialist in Baltimore, MD. This role delivers exceptional customer service, manages inventory, and supports MSC ControlPoint solutions (VMI, vending, crib systems) at a large customer location. You will drive solution retention and collaborate with internal/external stakeholders.

The position requires a High School Diploma, 2+ years in related roles, and proficiency with Microsoft Office; travel up to 10% may be required.

Qualifications

High School Diploma or equivalent required.
Two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
Proficiency with Microsoft Office and general computer literacy.
Excellent verbal and written communication skills.
Understanding of MSC solutions, products, and services.

Responsibilities

Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
Perform ordering, product put-away, and inventory optimization.
Promote MSC customer loyalty through solution support and CARE program execution.
Maintain 6S standards across all solution equipment and areas.
Log daily activities in Salesforce.
Ensure appropriate stock levels (min/max) are maintained.
Engage with customer contacts to ensure solution retention and satisfaction.
Collaborate with account teams to enhance customer satisfaction and identify future projects.