On-Site Service Desk Specialist - Windows & Linux (TS/SCI)

Science Applications International Corp.; Newington (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

Science Applications International Corp. is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems with the MAJESTIC JPO Team.

The role emphasizes Windows Server, RHEL, and virtualization, requiring on-site support in Springfield, VA. A TS/SCI clearance and US citizenship are required, with DoD 8140/CSWF certification or progression within 6 months.

Qualifications

• High School diploma/GED and 1+ years in an enterprise services desk, help desk, or similar IT-focused customer service role.
• Experience providing technical assistance and support to Microsoft Windows desktop platforms.
• TS/SCI clearance required to start with ability to obtain and maintain a CI Poly
• Candidate must be a US Citizen
• Must meet DoD 8140/CSWF for 411-Basic or be willing to obtain the appropriate credential within 6 months

Responsibilities

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity
• Identify technical issue type and elevate/route to appropriate internal team as appropriate
• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems
• Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance
• Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs)
• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment.
• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime

Skills

Windows desktop support

RHEL

Customer service

Education

High School diploma/GED

Tools

ServiceNow

Jira

Zendesk

VMware

Nutanix HCI

Job description

Science Applications International Corp. is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems with the MAJESTIC JPO Team.

The role emphasizes Windows Server, RHEL, and virtualization, requiring on-site support in Springfield, VA. A TS/SCI clearance and US citizenship are required, with DoD 8140/CSWF certification or progression within 6 months.