On-Site Service Desk Specialist — IT Support for Legal Firm

Robins-Kaplan-LLP-; Minneapolis (MN); Presencial; USD 42.000 - 46.000; Tempo integral

Resumo da vaga

Robins Kaplan LLP seeks a Service Desk Specialist in Minneapolis, on-site, full-time. You will be the first contact for clients, resolving hardware/software issues, supporting Microsoft Office, law-specific apps, and collaboration tools while documenting interactions and escalating to Tier 2 when needed.

The role emphasizes excellent communication, proactive problem solving, and ongoing training. 37.5-hour weeks with potential overtime, in-office five days a week.

Qualificações

• Two years of IT support experience required.
• Call center and service desk experience preferred.
• Law firm experience preferred.

Responsabilidades

• Provide first-level technical support via phone, email, chat, and in-person.
• Troubleshoot and maintain hardware and software including Office, Adobe, and legal apps.
• Document all interactions in the ITSM system.
• Coordinate unresolved issues to Tier 2 or vendors.
• Monitor system performance and apply updates and patches.
• Maintain proactive client communication and training materials.

Conhecimentos

Microsoft Office

Adobe Standard

Legal software

Active Directory

Networking concepts

Documentation

Customer service

Ferramentas

ITSM software

Intune Company Portal

Okta 2FA

Descrição da vaga

Robins Kaplan LLP seeks a Service Desk Specialist in Minneapolis, on-site, full-time. You will be the first contact for clients, resolving hardware/software issues, supporting Microsoft Office, law-specific apps, and collaboration tools while documenting interactions and escalating to Tier 2 when needed.

The role emphasizes excellent communication, proactive problem solving, and ongoing training. 37.5-hour weeks with potential overtime, in-office five days a week.