On-Site Service Desk Engineer — IT Support Pro

Siri InfoSolutions Inc; Blue Ball (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

Siri InfoSolutions Inc in Blue Bell, PA is seeking a Service Desk Engineer/Customer Technical Online Support to provide on-site IT help desk support. The role involves logging, triaging, and resolving incidents, and delivering first-level troubleshooting using the knowledge base.

You will assist users with password resets and access issues, escalate unresolved tickets per SLA, and document actions while keeping users informed on progress. Full-time benefits accompany the $50k–$70k salary.

Qualifications

• Candidate should have managerial capabilities.
• Familiarity with SLAs and KPIs.

Responsibilities

• Log and categorize incidents and service requests.
• Provide first-level troubleshooting using knowledge base.
• Assist users with common IT issues (password resets, access).
• Escalate unresolved issues to L2/L3 per SLA.
• Adhere to SLAs for response and resolution times.
• Document actions and resolutions in tickets.
• Communicate status and closure to users.

Skills

Managerial skills

SLA/KPI understanding

Job description

Siri InfoSolutions Inc in Blue Bell, PA is seeking a Service Desk Engineer/Customer Technical Online Support to provide on-site IT help desk support. The role involves logging, triaging, and resolving incidents, and delivering first-level troubleshooting using the knowledge base.

You will assist users with password resets and access issues, escalate unresolved tickets per SLA, and document actions while keeping users informed on progress. Full-time benefits accompany the $50k–$70k salary.