On-Site Server Support Specialist — Per-Call Bonus

Worldwide TechServices; Texarkana (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Worldwide TechServices in the United States seeks a Dynamic Server Support specialist to repair a range of client products and perform troubleshooting from basic to complex levels, while engaging with customers to resolve issues promptly.

You will provide on-site or remotely coordinated support as needed, accept service calls per SLAs, document activities in real-time, and maintain asset controls and OEM certifications.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Client travel

Equipment handling

Troubleshooting

Repair toolkit

Education

Technical school certification or equivalent

Tools

Repair toolkit ownership

Job description

Worldwide TechServices in the United States seeks a Dynamic Server Support specialist to repair a range of client products and perform troubleshooting from basic to complex levels, while engaging with customers to resolve issues promptly.

You will provide on-site or remotely coordinated support as needed, accept service calls per SLAs, document activities in real-time, and maintain asset controls and OEM certifications.