On-Site Senior Omnichannel Architect — Adobe Platform

Genentech; San Francisco (CA); On-site; USD 142,000 - 264,000; Full time

Job summary

Genentech is seeking a Senior Omnichannel Solution Architect to design scalable, business-driven solutions for omnichannel engagement and orchestration. This on-site role partners with business, product, engineering, and data teams to define architecture across customer data, identity, segmentation, and activation.

You will lead Adobe Experience Platform implementations (RT-CDP, Journey Optimizer, Customer Journey Analytics), enable real-time segmentation and cross-channel activation, and

Qualifications

• 7+ years of experience in Solution Architecture, CDPs, or omnichannel ecosystems.
• Bachelor's degree required.
• Experience designing customer data, identity, integration, and activation architectures across CRM, CDPs, and engagement platforms.
• Experience with CDPs and omnichannel platforms, preferably Adobe Experience Platform.
• Experience designing integrations across CRM, MDM, consent, analytics, and activation platforms.
• Pharmaceutical domain experience is a plus.

Responsibilities

• Define end-to-end omnichannel architecture aligned with business and enterprise standards.
• Establish customer data models, identity frameworks, integration patterns, and architecture best practices.
• Define and manage non-functional requirements including performance, scalability, security, and compliance.
• Identify architecture risks, dependencies, and technical debt.
• Design integrations across CRM, MDM, consent platforms, web/mobile data, social engagement platforms, analytics, and enterprise systems.
• Enable unified customer profiles, identity resolution, audience segmentation, and personalization.
• Architect and guide Adobe RT-CDP, AJO, and CJA implementations.
• Enable real-time segmentation, journey orchestration, and multi-channel engagement.
• Establish reusable audience and journey frameworks scalable across markets.
• Define omnichannel architecture roadmap and evaluate emerging tech.

Skills

Solution Architecture

CDP / Adobe AEP

Omnichannel

Stakeholder Mgmt

APIs

Cloud platforms

Education

Bachelor's degree

Tools

RT-CDP

AJO

CJA

CRM systems

MDM platforms

Analytics platforms

Job description

Genentech is seeking a Senior Omnichannel Solution Architect to design scalable, business-driven solutions for omnichannel engagement and orchestration. This on-site role partners with business, product, engineering, and data teams to define architecture across customer data, identity, segmentation, and activation.

You will lead Adobe Experience Platform implementations (RT-CDP, Journey Optimizer, Customer Journey Analytics), enable real-time segmentation and cross-channel activation, and