Senior CX Data Architect: Orchestrate Unified Customer Journeys

Adobe; New York (NY); On-site; USD 182,000 - 264,000; Full time

Job summary

Adobe is seeking a Senior Customer Experience Orchestration Data Architect in New York to lead the design of secure data solutions for digital marketing platforms. You will craft data strategy, architecture, SQL and governance for customer solutions including end-to-end profiles and campaigns.

Responsibilities include building models, data quality frameworks, and mentoring customers and consultants on data architecture, data lake, and real-time profiles for ingestion and activation.

Qualifications

• Degree in Computer Science, Information Systems, Data Science, or equivalent.
• 10+ years of data architecture, modeling, SQL, and customer-facing experience.
• Expert in crafting database models for CRM, Call Center, Marketing, and Data Lakes.
• Advanced SQL development including transformations, arrays, joins and stored procedures.
• Translate business requirements into scalable data architectures.
• Strong written and verbal communication; customer engagements experience.

Responsibilities

• Build data solutions across Adobe products and cloud platforms aligned with enterprise data strategy.
• Collaborate with customers and Adobe teams to drive data discovery and evaluate systems and processes.
• Unify disparate data to meet digital marketing use cases and develop data models.
• Establish frameworks for data quality, governance, security, and privacy compliance.
• Create architectural blueprints, ERDs, data flow diagrams, and metadata catalogs.
• Mentor customers and consultants on data architecture and strategies.
• Develop data lake and real-time profiles for ingestion and activation; use REST APIs and scripting to automate setup.
• Develop ETL/ELT pipelines for streaming and batch data.

Skills

Data architecture

SQL development

Data modeling

Customer-facing

Data governance

Communication

Education

CS/IS/Data Science degree

Tools

Adobe Experience Platform (AEP)

Postman

Python scripting

Bash scripting

Job description

Adobe is seeking a Senior Customer Experience Orchestration Data Architect in New York to lead the design of secure data solutions for digital marketing platforms. You will craft data strategy, architecture, SQL and governance for customer solutions including end-to-end profiles and campaigns.

Responsibilities include building models, data quality frameworks, and mentoring customers and consultants on data architecture, data lake, and real-time profiles for ingestion and activation.