On-Site Senior IT Support & Automation Lead

CMC/CARD-MONROE CORP.; Chattanooga (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Card-Monroe is seeking an experienced Senior IT Support Specialist for a full-time, on-site position to keep hardware, software, and networks running reliably. You will assist users in-person and remotely, diagnose complex issues, and contribute to upgrades and deployments across the organization.

The role bridges hands-on support with advanced admin work, tackling critical incidents, automating workflows, and driving meaningful IT projects in collaboration with the IT team to strengthen

Qualifications

• Experience supporting and troubleshooting enterprise IT environments.
• Advanced troubleshooting methodology for hardware, software, and networks.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Advanced Troubleshooting: serve as escalation point for complex IT issues.
• Network Administration: monitor, maintain, and troubleshoot network infrastructure.
• Automation & Scripting: develop and maintain scripts to automate tasks.
• Cloud Operations & Administration: manage cloud-based components and accessibility.
• Project Support: own technical projects and deployments.
• Team Leadership & Knowledge Sharing: mentor teammates and document processes.

Skills

IT support experience

Systems administration

Network administration

Automation scripting

Database queries

Communication skills

Education

Associate/Bachelor in CS/IT

Job description

Card-Monroe is seeking an experienced Senior IT Support Specialist for a full-time, on-site position to keep hardware, software, and networks running reliably. You will assist users in-person and remotely, diagnose complex issues, and contribute to upgrades and deployments across the organization.

The role bridges hands-on support with advanced admin work, tackling critical incidents, automating workflows, and driving meaningful IT projects in collaboration with the IT team to strengthen