On-Site Security & Fire Alarm Technician

Pavion; Exton (PA); On-site; USD 34,000 - 48,000; Full time

Job summary

Pavion is seeking a Service Technician for our Exton, PA location to join the security business unit. This on-site, full-time role focuses on Burg/CCTV service calls, system troubleshooting, and customer interaction to ensure reliable security solutions for clients.

The ideal candidate has a high school diploma or equivalent, technical schooling or electronics training, and a valid driver's license. Security clearance is required, with Burg/CCTV/Access certifications preferred.

Qualifications

• High School diploma or equivalent and two years of technical school or electronics training.
• Security clearance.
• Valid driver’s license and acceptable driving record.
• Preferred: Certifications in Burg/CCTV and Access panel types.

Responsibilities

• Responds to and services Burg/CCTV and small access service calls as requested by the Service Manager or designate.
• Apply solutions to system problems by troubleshooting the system or advising the customer how to resolve the problem.
• Solve practical problems and carry out responsibilities under general supervision.
• Provide status on service calls to management and recommend actions.
• Communicate with the customer on arrival and before leaving the work site with proactive, in-depth understanding of customer needs.
• Perform self-study to obtain technical proficiency on required products and applications.
• Report complete and accurate information on service tickets.
• Work independently and seek guidance when necessary.
• Perform other duties as assigned.

Skills

Customer service

Troubleshooting

Communication

Independent work

Education

High School diploma or equivalent

Technical school / electronics training / military training

Tools

Burg/CCTV certifications (preferred)

Job description

Pavion is seeking a Service Technician for our Exton, PA location to join the security business unit. This on-site, full-time role focuses on Burg/CCTV service calls, system troubleshooting, and customer interaction to ensure reliable security solutions for clients.

The ideal candidate has a high school diploma or equivalent, technical schooling or electronics training, and a valid driver's license. Security clearance is required, with Burg/CCTV/Access certifications preferred.