On-Site Return Agent (Rental Car)

Hertz

Kailua (HI)

On-site

USD 19,604 - 27,922

Full time

14 days+

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Benefits offered by this job

Sign-on Bonus: $1,000

Weekly Pay

Paid Training

Comprehensive Medical, Dental, & Vision benefits

Up to 40% off rental rates

Job summary

A leading vehicle rental company is seeking a Return Agent in Kailua, HI. The ideal candidate will provide world-class customer service, manage vehicle returns, and ensure a professional atmosphere. Responsibilities include greeting customers, inspecting vehicles, and resolving issues. The position requires strong communication skills and the ability to thrive in a fast-paced environment. An hourly rate of $17.25 plus commission and a sign-on bonus are offered. Ideal for those who enjoy teamwork and customer interaction.

Qualifications

1+ year of sales or customer experience in a service-oriented setting.
Passion for customer service and attention to detail.
Basic computer proficiency required.

Responsibilities

Provide customer service for vehicle returns.
Inspect vehicles and handle documentation.
Address customer issues using effective techniques.

Skills

Customer service

Sales skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

The Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

The key responsibilities and accountabilities are:

Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
Provide the customer with an invoice and a full explanation of their charges
Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
Check fuel level and mileage and clearly explain final charges to the customer
Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
To carry out any other duties requested by the managers/Team Leaders.
Keep work area organized and free of clutter

Basic Qualifications:

Passion for customer service and attention to detail – Goes the extra mile
A minimum of one year of sales or customer experience in a high volume or service-oriented environment
Proven strong sales and closing skills and the ability to friendly, engaging manner
Basic computer proficiency

Must be able to:

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team.
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time
Lift up to 45 pounds

What You’ll Get:

Hourly Rate is $17.25 + Commission.
Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)
Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Weekly Pay
- Holiday Pay
- Career growth opportunities
- Paid Training to expand your skills and knowledge
- Comprehensive Medical, Dental, & Vision benefit options after 30 days
- Up to 40% off the base rate of any standard Hertz Rental

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Info