On-Site Rental Sales Agent

Hertz; Kahului (HI); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

$2,000 sign-on bonus

Weekly Pay

Paid Training

Comprehensive Medical, Dental, & Vision benefits

Employee Discounts

Job summary

Hertz seeks an On-Site Rental Sales Agent in Kahului, HI, to consult with customers on car rentals. You will maximize revenue through excellent customer service and product offerings. The position offers an hourly rate of $16.50 plus commission, along with a $2,000 sign-on bonus and various benefits including paid training and holiday pay.

The ideal candidate enjoys teamwork, resolves issues proactively, and engages customers with professional service. Join Hertz to make customers' experiences memorable.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and multitasking.

Responsibilities

• Provide world-class customer service during rental processes.
• Resolve customer service issues effectively.
• Prepare and review rental agreements and documents.

Skills

Customer service passion

Self-motivation

Computer proficiency

Proficiency in English

Communication skills

Organizational skills

Time management

Teamwork

Job description

The On-Site Rental Sales Agent consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

On-Site Location Address: 101 Airport Rd, Kahului, HI 96732

What You’ll Get:

• Hourly Rate is $16.50 + Commission.
• Sign-on Bonus: $2,000 ($1,000 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skillsProven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment