On-Site Rental Sales Agent

Hertz; Kailua (HI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Weekly pay

Medical, dental & vision benefits

Career growth opportunities

Paid training

40% off base Hertz rental

Job summary

Hertz in Kailua-Kona, HI is seeking an Onsite Rental Sales Agent to handle customer counter interactions, rental processing, and guidance on insurance options. You’ll be the face of Hertz, ensuring a smooth experience from check-in to return.

The position offers a base hourly rate of $16.50 plus commission, a $2,000 sign-on bonus paid across milestones, and benefits including medical, dental, and vision after 30 days, plus weekly pay and career growth opportunities.

Qualifications

• Provide world class customer service at the rental counter.
• Ability to explain insurance and ancillary options clearly.
• Strong teamwork and communication with customers and colleagues.
• Proficiency with multiple computer systems and quick data entry.
• Professional appearance and courteous, friendly demeanor.

Responsibilities

• Provide world class customer service by managing rentals and returns.
• Welcome each customer with a smile and professionalism.
• Present Hertz brand with proper appearance and behavior.
• Ensure a clean, safe vehicle is provided to customers.
• Own and resolve issues to enhance the service experience.
• Suggest optional products to meet customer needs and preferences.
• Prepare rental documents accurately and completely.
• Assist customers with directions, area information and service details.
• Answer phones and help customers promptly while maintaining queue efficiency.
• Collaborate with team to minimize wait times and improve service.
• Review charges and rental terms with customers at check-out/check-in.

Skills

Customer service

Communication

English proficiency

Teamwork

Time management

Multi-tasking

Attention to detail

Professional appearance

Sales oriented

Problem solving

Tools

Retail POS systems

Job description

Local Candidates Only

Onsite Location Address: 73-104 Aulepe St, Kailua-Kona, HI 96740

As an Onsite Rental Sales Agent, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.

What You'll Get:

• Hourly Rate is $16.50 + Commission.
• Sign-on Bonus: $2,000 ($1,000 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental
    

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

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