On-site Residential Ops Leader, Men's Program

Default MnTC Brand; Minneapolis (MN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

HSA

Dental

Vision

PTO

Dependent care FSA

Disability insurance

Life insurance

403(b) retirement plan

Job summary

Minnesota Adult & Teen Challenge in Minneapolis is seeking a Residential Operations Manager for the Men’s Treatment Program. You will lead a client care team across all shifts, oversee admissions, scheduling and compliance, and partner with HR and clinical leadership to ensure high-quality care and a compassionate, accountable program environment.

This on-site leadership role requires 3+ years supervising residential treatment staff, strong crisis intervention skills, and a track record of staff

Qualifications

• 3+ years supervising technicians or direct care staff in a residential treatment setting.
• 3+ years working with multidisciplinary teams in behavioral health, treatment or healthcare.
• Experience managing schedules, staffing coverage, budgets and daily operations.
• Strong skills in crisis intervention, de-escalation, behavior management and professional boundaries.
• A leader who coaches, develops people and holds a high standard with compassion.
• LADC preferred, not required.

Responsibilities

• Build and lead a strong team by supervising, coaching and developing program admins, coordinators and client care supervisors.
• Own hiring, onboarding, training and retention for your department.
• Partner with the Treatment Director and HR on performance, employee relations and promotions.
• Run regular team meetings and foster servant leadership, accountability and hospitality.
• Oversee client supervision, programming and expectations across all shifts; manage staffing and workforce planning.
• Coordinate admissions, discharges, transportation, room assignments and client counts.
• Ensure documentation, incident reports and shift handoffs are complete and high quality.
• Be a visible floor leader and step in during crises, behavioral incidents and emergencies.
• Raise the bar on client experience by using feedback and data to drive improvements.
• Collaborate with clinical, nursing and admissions leaders on transitions and continuity of care.
• Maintain program compliance with DHS, licensing, HIPAA and 42 CFR Part 2.

Skills

Team leadership

Crisis intervention

Staff development

Hiring & onboarding

Budgeting

Education

High school diploma or equivalent

Bachelor’s in human services, behavioral health, healthcare or business administration preferred

Job description

Minnesota Adult & Teen Challenge in Minneapolis is seeking a Residential Operations Manager for the Men’s Treatment Program. You will lead a client care team across all shifts, oversee admissions, scheduling and compliance, and partner with HR and clinical leadership to ensure high-quality care and a compassionate, accountable program environment.

This on-site leadership role requires 3+ years supervising residential treatment staff, strong crisis intervention skills, and a track record of staff