Residential Operations Manager - Men's Treatment Program

Default MnTC Brand; Minneapolis (MN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

HSA

Dental

Vision

PTO

Dependent care FSA

Disability insurance

Life insurance

403(b) retirement plan

Job summary

Minnesota Adult & Teen Challenge in Minneapolis is seeking a Residential Operations Manager for the Men’s Treatment Program. You will lead a client care team across all shifts, oversee admissions, scheduling and compliance, and partner with HR and clinical leadership to ensure high-quality care and a compassionate, accountable program environment.

This on-site leadership role requires 3+ years supervising residential treatment staff, strong crisis intervention skills, and a track record of staff

Qualifications

• 3+ years supervising technicians or direct care staff in a residential treatment setting.
• 3+ years working with multidisciplinary teams in behavioral health, treatment or healthcare.
• Experience managing schedules, staffing coverage, budgets and daily operations.
• Strong skills in crisis intervention, de-escalation, behavior management and professional boundaries.
• A leader who coaches, develops people and holds a high standard with compassion.
• LADC preferred, not required.

Responsibilities

• Build and lead a strong team by supervising, coaching and developing program admins, coordinators and client care supervisors.
• Own hiring, onboarding, training and retention for your department.
• Partner with the Treatment Director and HR on performance, employee relations and promotions.
• Run regular team meetings and foster servant leadership, accountability and hospitality.
• Oversee client supervision, programming and expectations across all shifts; manage staffing and workforce planning.
• Coordinate admissions, discharges, transportation, room assignments and client counts.
• Ensure documentation, incident reports and shift handoffs are complete and high quality.
• Be a visible floor leader and step in during crises, behavioral incidents and emergencies.
• Raise the bar on client experience by using feedback and data to drive improvements.
• Collaborate with clinical, nursing and admissions leaders on transitions and continuity of care.
• Maintain program compliance with DHS, licensing, HIPAA and 42 CFR Part 2.

Skills

Team leadership

Crisis intervention

Staff development

Hiring & onboarding

Budgeting

Education

High school diploma or equivalent

Bachelor’s in human services, behavioral health, healthcare or business administration preferred

Job description

Residential Operations Manager - Men's Treatment Program

Job Category: Program Operations

• Full-Time
• On-site

Locations

Showing 1 location

3231 1st Avenue
Minneapolis, MN 55408, USA

Description

Lead the team that makes recovery possible, around the clock.
At Minnesota Adult & Teen Challenge, our residential programs give men a safe, structured place to start over. As Residential Operations Manager, you’ll lead the client care team behind our Minneapolis Men’s Residential Program (ASAM 3.1 and 3.5 levels of care). You’ll shape the daily experience of every client and build a team that balances accountability with grace. We’ve been named a Newsweek Best Addiction Treatment Center and a Star Tribune Top Workplace seven years in a row.

What you’ll do

Build and lead a strong team

• Supervise, coach and develop Program Admins, Coordinators and Client Care Supervisors
• Own hiring, onboarding, training and retention for your department
• Partner with the Treatment Director and HR on performance, employee relations and promotions
• Run regular team meetings and build a culture of servant leadership, accountability and hospitality
• Oversee client supervision, programming and expectations across all shifts
• Manage staffing, scheduling, overtime and workforce planning with Program Managers
• Coordinate admissions, discharges, transportation, room assignments and client counts
• Make sure documentation, incident reports and shift handoffs are complete and high quality
• Be a visible leader on the floor, and step in during crises, behavioral incidents and emergencies

Raise the bar on client experience and quality

• Champion hospitality, and use client feedback and performance data to drive improvements
• Partner with clinical, nursing and admissions leaders on transitions and continuity of care
• Keep the program compliant with DHS, licensing, HIPAA and 42 CFR Part 2 requirements

What you bring

• 3+ years supervising technicians or direct care staff in a residential treatment setting
• 3+ years working with multidisciplinary teams in behavioral health, treatment or healthcare
• Experience managing schedules, staffing coverage, budgets and daily operations
• Strong skills in crisis intervention, de-escalation, behavior management and professional boundaries
• A leader who coaches, develops people and holds a high standard with compassion
• High school diploma or equivalent required; bachelor’s in human services, behavioral health, healthcare or business administration preferred
• LADC preferred, not required
• At least 1 year of freedom from problematic substances
• Ability to pass a MN DHS background study

Good to know

This is an on-site leadership role. You’ll be on your feet in the program regularly and available for occasional evening, weekend, holiday or emergency support.

Benefits

• Medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance and a 403(b) retirement plan.

Our mission is to help every Minnesotan find help and healing from addiction. Mn Adult & Teen Challenge is an Equal Opportunity Employer, and reasonable accommodation is provided on request.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction.

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.

Preferred

LADC

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.