Duluth Client Care Supervisor

Default MnTC Brand; Duluth (MN); Presencial; USD 50 000 - 53 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

HSA

Dental

Vision

PTO

Dependent care FSA

Disability Insurance

Life insurance

403b retirement plan

Resumo da oferta

Minnesota Adult & Teen Challenge seeks a Client Care Supervisor to lead staff operations, coach Client Care Specialists, and support clients on their recovery journey.

You will supervise hiring, training, performance coaching, and schedule management, while ensuring safety and quality of care across the program.

Qualificações

• Bachelor’s degree or higher in health or human services or related field preferred.
• Minimum 1 year of experience with target population; supervisory experience preferred.
• Strong interpersonal communication and people-management skills.
• Ability to de-escalate and provide trauma-informed care when needed.
• Commitment to MnTC’s Culture of Honor and core values in every client interaction.

Responsabilidades

• Supervise and coach Client Care Specialists; handle hiring, onboarding, and performance reviews.
• Spend majority of time on the floor supporting staff and clients and building relationships.
• Maintain staffing schedules and ensure adequate coverage; manage PTO/LOA approvals.
• Oversee client safety, medication procedures, and adherence to DHS/MnTC policies.
• Collaborate with the Client Care Manager to improve program operations and staff development.

Conhecimentos

Interpersonal communication

People management

Staff supervision

Adaptability

Formação académica

BA/BS or associate degree in health or human services

High School diploma or GED

Descrição da oferta de emprego

Play a critical role in working with our clients!

Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you’re working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweekas a Best Addiction Treatment Centerandeight straightStar Tribune TopWorkplaceawards.

Purpose:

The Client Care Supervisor is a mission-driven, direct care role responsible for the staff operations of the program. The Supervisor manages and supports employees, interns, and volunteers by coaching using relational competencies of love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control through respectful interactions, sound judgement, and compassionate accountability. Leading with a client-centered approach, the Supervisor manages and coaches Client Care Specialists in performing their duties while encouraging clients in their personal growth and recovery journey. This role requires influence and coaching skills with the ability to exercise appropriate discretionary judgment to guide staff and clients.

Essential duties and responsibilities:

Staff Supervision

• Selection and hiring of Client Care Specialists, including interviewing, hiring decisions and onboarding new staff.
• Ensure program staff support and encourage clients’ growth toward increased independence through program activities, policies and procedures.
• Ensure staff complete all required DHS and MnTC training.
• Monitor staff performance and behaviors. Address performance and behavioral issues through coaching, training and when needed, initiate corrective action or training to bring performance to an acceptable level.
• Oversee client medication self-administration procedures. Address medication errors with staff, in partnership with nursing.
• Communicate program direction, priorities and changes effectively to staff.
• Write and conduct annual performance reviews with staff.
• Conduct regular 1-1 meetings with staff.
• Create and maintain staffing schedule.
• Maintain calendar of approved PTO and LOA. Review and approve staff timecards.
• Ensure that all shifts have adequate staff coverage.
• Review Facility Log on a routine basis to ensure policies and procedures are followed by staff.

Client Supervision

• Spend 80% of time on the floor with staff performing daily activities to build supportive client relationships and positive client experience.
• Reinforce a safe, calm, and orderly environment during shifts, lead by using relationship, influence, and modeling early intervention to preserve conditions where recovery can happen.
• Demonstrate compassion and respect towards clients, by coming alongside clients, asking before assuming, leading with relationship rather than authority and helping clients connect choices to their stated personal growth, spiritual development and recovery goals; affirming their progress.
• Use trauma-informed care approach to de-escalate and assist clients in difficult or emotional situations or circumstances that may
• Use motivational interviewing techniques to encourage client self-regulation and ownership.
• Respond to medical and mental health emergencies; involve appropriate medical, clinical and management staff.
• Exercise appropriate discretionary judgment to reinforce client behavioral expectations using the Client Success Model intervention framework, fitting to each situation, supporting client success and aligning with the Culture of Honor.
• Guide Client Care Specialists on behavior interventions in support of client success, including approving use of reflection worksheets and privilege pauses. Responsible for communicating client behavior interventions to Client Care Manager and care team.

Program Operations

• Follow all program policies, guidelines, safety procedures and organizational standards.
• Maintain compliance with all required MnTC and DHS related training, completing assigned courses in a timely manner.
• Assist staff with shift assignments and attend shift change meetings.
• Work with the Client Care Manager and Admin to ensure proper staffing for events.
• Collaborate with the Client Care Manager on ideas for improving program operations and communication.
• Work Client Care Specialist shifts as needed to fill in gaps during times of staff shortage.
• Be on-call every weekend for issues that may arise. (Ability to work occasional evening and weekend shifts as needed for staff coverage and trainings).
• Safely operate MnTC vehicles to transport clients to and from client outings, as needed.
• Other duties as assigned by Director or other senior management.

Minimum Qualifications:

• High School diploma or (GED) required or equivalent combination of education and experience.
• Must be able to meet at least one of the following requirements:
• a course of study in a health or human services related field leading to a Bachelor of Arts, Bachelor of Science, or associate degree; or
• one year of experience with target population served; or
• Previous experience in a supervisory role, preferred.
• Comfort and compassion in working with individuals facing life-controlling challenges, such as mental health issues and addiction.
• Commitment to MnTC’s Culture of Honor & Core Values – practicing compassion, hospitality, respect, integrity, servanthood and trust – and the ability to demonstrate those values in every client interaction through the Putting Honor in Action
• Ability to calmly de-escalate and manage difficult or emotional client situations and maintain
• Models healthy spiritual practices through personal prayer, worship and Bible study.
• Must be willing to support client spiritual growth by participating in prayer and chapel services.
• Strong interpersonal communication and people management skills.
• Ability to manage multiple assignments in a demanding environment with frequent interruptions and schedule changes.

Preferred Qualifications:

• Demonstrated leadership experience overseeing large teams.
• Management experience within Substance Use Disorder (SUD) and Mental Health (MH) treatment settings.
• Experience developing and delivering staff training and professional development programs.

Target Compensation (Negotiable based on qualifications):

Salary: $50,000 to $53,000

We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction.

Our robust benefits package includes medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance and 403b retirement plan.

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws.

Reasonable accommodation can be provided upon request.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.