On-Site Resident Manager: Community & Maintenance Hub

STRUCTURE STAFFING LLC; San Francisco (CA); On-site; USD 30,000 - 47,000; Part time

Job summary

STRUCTURE STAFFING LLC seeks a Part-Time Resident Manager to live on-site at a San Francisco property, acting as the primary contact for residents and ensuring safety, comfort, and satisfaction. You will handle basic handyman tasks, respond to emergencies, and provide exceptional service to tenants in the building.

The role requires living on-site in a unit provided by the owner, maintaining records, coordinating repairs with vendors, and ensuring regulatory compliance.

Qualifications

• Ability to live on-site at the property in a unit provided by the owner.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Proficiency in property management software, ticketing systems, and other relevant tools.
• Strong attention to detail and accuracy in record-keeping.
• Familiarity with maintenance tasks and the ability to diagnose minor repair requests is desirable.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to handle emergency situations calmly and efficiently.
• Availability to be on-call for emergencies and accessible via phone at all times.
• Prior experience in a customer service or property management role is advantageous.
• Familiarity with compliance regulations and processes is a plus.

Responsibilities

• Serve as the primary tenant liaison between residents and the property management office, fostering positive tenant relationships.
• Maintain the safety, security, cleanliness, and overall appeal of the property, ensuring it is an attractive and safe place to live.
• Receive and address maintenance requests from residents. Coordinate repairs with vendors.
• Track annual certifications and ensure compliance with regulatory requirements.
• Provide exceptional customer service, promptly addressing inquiries and concerns from residents.
• Monitor and address lease violations or non-compliance issues, collaborating with the Property Manager as needed.
• Be available on-call for emergencies and accessible via phone at all times.
• Maintain organized records of resident communication, work orders, and vendor interactions.

Skills

Customer service

On-site living

Organizational skills

Property management software

Communication skills

Emergency responsiveness

Ticketing systems

Tools

Ticketing systems

Job description

STRUCTURE STAFFING LLC seeks a Part-Time Resident Manager to live on-site at a San Francisco property, acting as the primary contact for residents and ensuring safety, comfort, and satisfaction. You will handle basic handyman tasks, respond to emergencies, and provide exceptional service to tenants in the building.

The role requires living on-site in a unit provided by the owner, maintaining records, coordinating repairs with vendors, and ensuring regulatory compliance.