Resident Manager (San Francisco) - Part Time

Mosser Companies Inc; San Francisco (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

Mosser Companies in San Francisco, CA seeks a part-time, live-on-site Resident Manager to oversee building conditions and after-hours emergencies. You will respond to tenant issues, coordinate contractors, and maintain daily logs.

The position emphasizes customer service, safety, and clear communication within a high-rise environment. Compensation includes highly reduced or free housing in the building, with occupancy rules applying.

Qualifications

• Plumbing experience and electrical knowledge.
• 1-2 years of basic facilities and maintenance experience.
• Ability to work after business hours and on weekends may be necessary.
• Customer service experience required.
• Excellent organizational, communication and time management skills.
• Ability to read, write and speak Spanish a plus.

Responsibilities

• Conduct property walk-throughs to ensure maintenance and upkeep meets company standards.
• Promptly and successfully respond to tenant complaints and work order emergencies during after hours.
• Coordinate vendors and contractors in emergency situations.
• Maintain hourly/daily work logs and activity via SynCrew.
• Assist with move-in orientations and move-out inspections from time to time.
• Enforce Apartment Rules as stated in the Lease Agreement.
• Direct residents on proper work order submission and coordinate with the proper department for resolution.
• Assist in posting notices as directed by the Property Management team.

Skills

Customer service

Communication skills

Time management

Organizational skills

Spanish a plus

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: MOSSER 308 Jessie - San Francisco, CA 94103Salary Range: $19.61 - $19.61 HourlyThis part time position is located in San Francisco CA.

POSITION OVERVIEW

This is a part-time live-on-site role that is responsible for the overall condition and environment of the building in which they reside. Responsible for and the first responder to after-hours and weekend property issues and emergencies. This position requires exacting attention to detail, excellent customer service skills, and strong communication skills. Compensation for this position is by providing highly reduced or free housing in the building you're assigned to as a Resident Manager- occupancy rules apply.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for property walk throughs to ensure maintenance and upkeep meets company standards


• Promptly and successfully respond to tenant complaints and work order emergencies during after hours


• Some light cleaning of carpets, laundry rooms, elevators, garbage rooms may be required


• Resolve any after-hours lock outs, etc.


• May need to assist with building inspections with Property Managers


• Assist with conducting new move-in orientations and move-out inspections from time to time


• Coordinate vendors and contractors in emergency situations


• Learn and ensure compliance with all company, local, state and federal safety rules


• Must be able to remain calm during emergency situations


• Light cleaning of available rental units may be needed time to time


• Assist in posting notices as directed by the Property Management team


• Responsible for enforcing Apartment Rules as stated in the Lease Agreement


• Directs residents on proper work order (non-emergency) submittal and partners with the proper department to address work orders


• Maintains hourly/daily work logs and activity via SynCrew


• Conduct monthly key audit and provide proper reporting/documentation


• Responsible for completing incident reports (as needed) and submit to the Property Manager on a timely manner


• Ensures that the property is well-maintained

QualificationsSKILLS, KNOWLEDGE AND ABILITIES

• Plumbing experience and electrical knowledge, preferably in high rise buildings


• 1-2 years of basic facilities and maintenance experience


• Ability to work after business hours and on weekends may be necessary


• Customer service experience required


• Excellent organizational, communication and time management skills


• Ability to handle multiple priorities with efficiency and accuracy with a commitment to maintaining high building standards


• High school diploma or equivalent required


• Ability to read, write and speak Spanish a plus

PHYSCIAL REQUIREMENTS:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards


• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards


• Must be able to lift and carry up to 50 lbs.


• Must be able to listen and speak clearly on telephone

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

Mosser Companies is proud to be an Equal Opportunity Employer (EOE)