On-Site Resident Experience & Property Operations Lead

FLATS; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Job summary

FLATS is seeking a Resident Manager in Chicago, IL to oversee on-site property operations and manage the resident life cycle from move-in to move-out. You will train and lead leasing consultants, report to the Property Manager, and work with support departments to meet budget and performance goals.

The role emphasizes leasing activity leadership, resident satisfaction, and coordination of marketing, events, and renewals, with daily use of Yardi for processing and reporting.

Qualifications

• Active Leasing License required.
• Property management, hospitality, or customer service experience preferred.
• Strong communication, organization, and problem-solving skills.
• Experience with Yardi or similar software.

Responsibilities

• Lead and manage all leasing activities to achieve occupancy, revenue, and resident retention goals.
• Conduct apartment tours and deliver an exceptional first impression of the FLATS brand.
• Manage the leasing process from initial inquiry through lease execution.
• Oversee prospect follow-up and leasing pipeline management to maximize conversion.
• Maintain knowledge of pricing, availability, concessions, and community amenities.
• Monitor leasing performance, traffic, lead sources, and conversion metrics, implementing strategies to improve results.
• Maintain the property's social media presence in partnership with the marketing team.
• Monitor and respond to online reviews in a timely, professional manner while promoting positive resident engagement.
• Assist with marketing initiatives and outreach events that increase community visibility and leasing traffic.
• Own the resident journey from prospect through move-out.
• Complete move-in processing and lease charges in Yardi.
• Conduct a 48-hour move-in follow-up and coordinate Inventory Condition Forms.
• Serve as the primary point of contact for resident questions, concerns, and amenity reservations.
• Plan and coordinate resident appreciation events and community engagement activities that enhance resident satisfaction and retention.
• Manage renewal outreach, communication, and lease execution.
• Maintain renewal tracking and reporting.
• Develop proactive retention strategies to improve renewal performance.
• Partner with the Property Manager to achieve occupancy and retention goals.
• Process notices to vacate in Yardi.
• Coordinate move-out communication and scheduling.
• Conduct final move-out walkthroughs.
• Partner with the maintenance team to ensure timely apartment turns and make-ready completion, minimizing vacancy loss.
• Maintain accurate resident records and lease documentation.
• Partner with maintenance to coordinate resident service expectations, apartment readiness, and unit turn schedules.
• Collaborate with onsite teams to deliver an exceptional resident experience.
• Identify and support operational process improvements that increase efficiency and resident satisfaction.
• Perform other duties as assigned.

Skills

Communication

Organization

Problem solving

Tools

Yardi

Job description

FLATS is seeking a Resident Manager in Chicago, IL to oversee on-site property operations and manage the resident life cycle from move-in to move-out. You will train and lead leasing consultants, report to the Property Manager, and work with support departments to meet budget and performance goals.

The role emphasizes leasing activity leadership, resident satisfaction, and coordination of marketing, events, and renewals, with daily use of Yardi for processing and reporting.